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Nadav Shem Tov

Nadav Shem Tov - Member Profile

Nadav has founded NST Success Consulting to help companies unlock growth through Customer Success.

Nadav brings more than 15 years of professional experience. Starting his career in the elite Israeli intelligence unit 8200 and the Israeli startup ecosystem gave him a head start with leadership experiences in industry-defining and technologically innovative organizations. He has spent the last 9 years consulting tech executives on Customer Success, Customer Experience, and Leadership Development at Bain & Company and Gainsight.

At Gainsight, the world leading Customer Success company, Nadav has first built and managed the Enterprise Customer Success org where his teams oversaw the majority of Gainsight’s ARR and all of its enterprise client base including many Fortune 500 firms. At the same time, he was instrumental in developing many of Gainsight’s Customer Success best practices and industry-leading frameworks such as Gainsight’s Elements and the DEAR framework and using them to advise CS leaders in SaaS and beyond. Later he worked on scaling the broader Customer Success org at Gainsight (which includes the CSMs, Professional Services, Support, and Operations teams) with a focus on organizational strategy, talent and leadership coaching and development.

Nadav holds an MBA from UC Berkeley’s Haas School of Business and he has founded NST Success Consulting to provide industry-leading Strategic and Organizational advisory services to startups and scaleups looking to unlock growth through Customer Success strategy and delivery. He lives in the San Francisco Bay Area with his husband and two kids.

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