With over 30 years’ experience, Eric’s focus has been on the execution of business and operating systems transformations. Using his deep expertise in process and operational improvement techniques, Eric has led several large-scale transformations across a broad range of industries.
Eric has an innate ability to translate customer experience from voice of the customer into customer value creation delivery. This allows Eric to operationalize systems-level improvements for his clients and business partners and achieve their goal of maximizing customer satisfaction.
Umbrex independent consultants are available where you need them – in all major markets and every global region.