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Andrew Seay shares an article on the MECE framework and how it makes large inventory problems manageable.  How do you eat an elephant?  The answer, of course, is “one bite at a time.”  The same principle applies to all big problems, including those in the supply chain.  A $50M inventory problem is far too large to solve all at once.  Using the “MECE” framework can help. Mutually Exclusive, Collectively Exhaustive or, MECE (pronounced mee-see), is a problem-solving framework that forces…
From David Burnie’s company blog, an article that identifies the best KPI to track contact center utilization.  Tracking utilization in the contact center is a key to companies remaining competitive. By improving contact center utilization, companies can improve customer service and satisfaction, reduce operating costs, increase employee engagement, and grow top-line revenue. It is important to define utilization and understand the activities that drive it to achieve and maintain improved results. This article will share why the customer assistance ratio…
Susan Drumm shares the latest episode from her podcast series, The Enlightened Executive. In this episode, she interviews CEO Ben Lytle on the Fourth Industrial Revolution.  The Fourth Industrial Revolution is coming, bringing technological advancements we can’t imagine. How can you prepare yourself to stay ahead in this ever-changing digital world? Ben Lytle is a successful CEO and serial entrepreneur. He has launched five companies, including two currently on the New York Stock Exchange. His best-known company, Anthem, is number…
Geoff Wilson compares the pros and cons of framing success as a goal or as a system.  Much is said about whether success is better framed as a goal or as a system…I think it’s both, but at different times. Have you ever had a question posed to you that made you think more than it should have? A team member recently asked me if I was a goal-oriented person.  My response was that I was far more interested in…
Umbrex is pleased to welcome Ali Reza with Pier 70 LLC.  Ali is a private equity operating partner with experience at KKR and TPG, where he led transformational change for portfolio companies in retail, consumer, health care and industrial goods sectors. He has also held general management roles with P&L responsibility, such as COO for a health care services start-up and head of market for a geographically distributed multi-site company with over $1B in systemwide revenues. He began his career…
Umbrex is pleased to welcome Kiran Mahajan. Kiran is a turnaround and restructuring expert, currently leading the turnaround effort at a large German manufacturer (3.5 billion revenue) with a target to reach 9% EBIT. Prior to this, he was Director at turnaround and restructuring firm Alvarez and Marsal, where he led and implemented operations performance improvement projects in Europe and the United States with measurable EBIT improvements at stressed / disstressed firms such as GE, Bed Bath and Beyond, among…
Christy Johnson shares a professional development post that provides ten useful links to online courses. As organizations and individuals begin a new chapter of remote work today, this workshop series provides a solid foundation amidst an uncertain time. At Artemis Connection, our team has spent thousands of hours working remotely with clients across the world. It is easy to get swept up in the potential hardship of virtual teamwork, but we assure you there are a lot of benefits to…
In this article, Luiz Zorzella explains how understanding the net interest margins will better inform your business strategy.   If you are a bank executive and want to manage the bank’s business strategically, you must understand the key drivers of your bank’s profitability and the trade-offs they imply. For example, to some extent, banks can trade the cost of deposits for efficiency ratio by making it more convenient for clients to make deposits. At the same time, the equilibrium of these…
Stephen Wunker shares an article that explores team alignment and employee management as the new remote and hybrid work options become an expected norm in the business world.  With remote and hybrid work options apparently here to stay, how are companies balancing their employees’ desires for greater autonomy with the need to maintain cohesion and alignment? A growing number are turning to OKR software, a tool for managing the increasingly popular ‘Objectives and Key Results’ goal-setting framework. It’s no coincidence,…
James Black shares an article on structuring tests to learn from marketing performance. As your marketing shifts from planning to execution, it’s important to structure tests to understand how well your marketing is performing, and to learn from it.  While the old adage “Half of my marketing isn’t working, I just don‘t know which half” often rings true, today you have access to more and better data to track the performance of your marketing and ideally the return on your…
Brittany Blackamore shares an always relevant post on how to ace an interview.  Ready or not, recruiting season is here. For many candidates, this means they face the dreaded case interview. I remember the first time I attempted a case interview. I was in a case workshop at UCLA Anderson, and we were told to work in teams on a practice case. My classmate read my first prompt. I was already intimidated, and when the answer wasn’t immediately evident to…
In this Change Out Loud podcast, Aneta Key talks about engaging stakeholders.  Thank you to the Change Out Loud team for inviting me as a guest on their awesome podcast! Host Kara Sundar and I covered several topics in this 30-minute episode.  Find it on your favorite podcast platform and play along as you listen!” Want to make the most of your stakeholder engagement? This episode is for you! Aneta shares her best practices for engaging stakeholders. Spoiler alert: it…