A partner at PwC Strategy& for more than 15 years, Matt is a recognized thought leader in the experience management space. Since leaving PwC, he launched JourneySpark Consulting to help clients on their company journeys to be more customer-driven. Matt is also a subject matter expert with the Modern Marketing Association, helping them engage their membership to accelerate value from their investments in customer experience.
Matt has worked across a broad set of industries, from retail to consumer goods to healthcare to financial services to technology to industrials. Matt helps companies enhance their organizational effectiveness and build capabilities that fuse human-centered design with analytics, evolving their culture to be more customer-driven.
Umbrex independent consultants are available where you need them – in all major markets and every global region.