Maintaining productivity for you and your team is not always easy, but despair not; David A. Fields provides a list of productivity questions designed to make you assess, address, and activate a productivity system. Puff your chest out and strike a superhero pose. You’re Super Productivity Person! Sigh, that’s not very catchy is it? […]
There’s a certain magic in starting. We may have the idea for a bold new initiative, think about it for months, making no progress. Setting aside one hour, we get started. And then, the universe conspires to bring the project to fruition. This Sunday, many of us will get a free hour when we turn […]
Umbrex is pleased to welcome Matthew Kien-Meng Ly. Matthew spent four years at Bain & Company helping companies understand market insights and develop growth strategies. Prior to Bain, Matthew was a software engineer and technology professional. Matthew has particular expertise in identifying customer / competitive insights and new markets, assessing policy / regulatory impact on […]
Robbie Kellman Baxter shares key points on developing tiered pricing options that elicit a positive reaction from subscription-based customers. Netflix, one of the largest and most successful subscription companies in the world, has among the simplest of business models. There’s a one-time, short, free trial and then the only option is to subscribe.* They […]
In this article for Industry Week, Dan Markovitz explains how the current pandemic provides an opportunity to move forward with value stream mapping. At some point, the COVID pandemic will pass, whether that’s due to a vaccine, a two-minute test, or herd immunity. But if you want to thrive in the post-COVID world, you’ve […]
Carlos Castelan’s company shares an article on how to find the right remote employees and how to manage them. Managing a business takes a lot of ingenuity and drive, no matter what kind of industry you’re in. And the COVID-19 pandemic has only added to that, which is why it’s crucial that your business […]
Thanks for Margarita Soto for obtaining this new benefit for Umbrex members: I’ve found Transferwise to be the best way to send or receive funds when a currency exchange is involved. If I receive an international wire transfer via my bank, they charge a hefty fee – not as an explicit line item, but built […]
Christophe De Greift explains why now is the time to plan your analytics transformation, why you should, and the first step to take. Artificial intelligence is a relatively young discipline in companies and in constant evolution. However, the experience of pioneering companies in various sectors and continents confirms their high value generation when accompanied […]
Umbrex is pleased to welcome Jonathan Schwartz with Schwartz Consulting. Jonathan leads performance improvement strategy and execution efforts and manages large, complex programs/projects in manufacturing, distribution, and service operations. Since leaving McKinsey as an Engagement Manager, he has led operations improvements, lean implementations, and large programs/projects at several manufacturing companies, Bank of America, a tech […]
Umbrex is pleased to welcome Michael Z Guterbock. Michael worked for a decade in disaster preparedness and global health for the Assistant Secretary of Preparedness and Response (ASPR) and the Centers for Disease Control and Prevention (CDC). Michael currently consults with Booz Allen Hamilton as a country risk manager. Prior to his consulting and government […]
Anna Engstromer shares an article on the management of external services, specifically, BPO transactions. Consequences of poorly managed services are like chronic diseases: spreading its consequences little-at-a-time over vast areas – like customer service, availability, performance and speed of delivery – slowly building awareness for the problem but not considered as such until something […]
Bernie Heine shares four tips on how to make your customer service stronger. No matter what your business is all about, customers are always at the core of it and should be your top priority. If the majority of them are happy, you’re much more likely to build credibility and bring in more business. […]
