From David Burnie’s company blog, a post that identifies how COVID-19 has impacted contact centre benchmarking and offers three key considerations to improve the benchmarking situation. Now more than ever, contact centre benchmarking is crucial to understanding performance, and assessing and improving the quality of service provided to customers. The COVID-19 pandemic has radically […]
Umbrex is pleased to welcome Joy Fairbanks with Fairbanks Venture Advisors. Joy is an experienced founder, investment evaluator, and advisor to high growth, innovative companies across sectors. Prior to forming her own boutique advisory, she served clients at LEK Consulting and Mitchell Madison Group where she was an engagement manager. Joy has extensive experience advising […]
Robyn Bolton draws innovation inspiration from the Princess Bride to illustrate how the innovator embarks on a hero’s journey within a corporate setting. A few weeks ago, I wrote a post using quotes from “Moneyball” (the movie, not the book) to describe the experience of trying to innovate within a corporate setting. It was […]
Stephen Wunker has published an article on costovation and how it is creating an agricultural revolution in Africa. In Africa, there is a product which smallholder farms urgently need, yet which few understand or think they can afford: insurance. Droughts, pests, floods, and other natural maladies can devastate a crop for the year and […]
While many struggle with switching the focus between work and home, Barry Horwitz has published a post that is the result of a family gathering inspiring how to avoid strategic planning mistakes. Many years ago, my mother initiated what has since become an annual family tradition. When my father was about to reach his […]
Priyanka Ghosh shares an always valuable reminder on the importance of minding your assumptions and making sure others are reminded of your value. Early in my career at a top Management Consulting Firm in New York my Senior Manager had asked me a question…”what is your brand, Priyanka”….that question had left me stumped! a) […]
Sean McCoy shares a concise post from his company blog that identifies six levers to influence behavior. Our third article in a series about incentives. Incentives are powerful levers for business leaders to change behavior. Sadly, incentives are often under-utilized and mis-used tools. Employee behaviors are a crucial element to every aspect of a […]
zoom bingo What’s missing that you’d add to a video conference bingo card?
Umbrex is pleased to welcome H. Nevin Yuksel-Ekici. Nevin has 20+ years of strategy and transformation experience. This includes 11 years at a global enterprise software, hardware and hybrid cloud firm (Dell/ EMC), and 6+ years at Bain & Company. In her last role, she led cross-BU/cross-functional strategy projects, and co-led strategic planning for Dell […]
Kaihan Krippendorff shares an article that identifies how to take better control of your subconscious to become aware of valuable information. We have heard the adages like “work on your business, not in it” and “come up to see the forest for the trees.” At McKinsey they urged us to continually take the “top […]
Umbrex is pleased to welcome Alp Refik. Alp is a seasoned consultant and sales and marketing leader with extensive project implementation and digital transformation experience. Broad industry exposure, from technology to banking to FMCG. Strong commercial and project management skills. Alp has spend last 5 years developing digital marketing solutions for fortune 500 under Google […]
Robbie Kellman Baxter shares a recent post from her series Subscription Stories. This week, why customer success growth closely aligns to the rise of subscription-based businesses, and how a customer success orientation can help dramatically increase your customer lifetime value. Nick Mehta, CEO of Gainsight, which is often called the Customer Success Company. Nick […]
