Bernie Heine shares four tips on how to make your customer service stronger. No matter what your business is all about, customers are always at the core of it and should be your top priority. If the majority of them are happy, you’re much more likely to build credibility and bring in more business. […]
Amanda Setili was interviewed on the Quest for the Best podcast where she shared how to identify and act on opportunities in a fast-changing world for small business leaders. I would have to say (I was inspired by) my fourth grade teacher Mrs. Tidwell. She grew up on a farm and she’d tell us […]
Julia Cameron introduced the concept of morning pages in her seminal book, The Artist’s Way: A Course in Discovering and Recovering Your Creative Self. The idea is simple enough: every morning, within forty-five minutes of waking up, you sit down and write whatever comes into your head, for roughly fifteen minutes. It is not intended to […]
Johannes Hoech shares a post on how to use video effectively in your digital marketing strategy. Videos help businesses get 66% more qualified leads according to Renderforest. According to HubSpot, you may be able to increase conversion rates by over 80% if you add a video on your landing page. If you’re looking for […]
In today’s fast-paced world focused on productivity, Geoff Wilson shares a short post and a poignant reminder on the importance of doing nothing and how it can benefit business. Albert Einstein once said that the reason he was so good at thinking about time and space was that he was delayed in his childhood […]
Umbrex is pleased to welcome Duncan Mitchell with OCC Business Services. Duncan Mitchell spent over 6 years at McKinsey focused on the Energy practice. He specialises in transformation/turnaround and has been running his own consulting firm since 2016. Duncan has broad experience, first as a Chemical Engineer at the leading petroleum technology licensor, UOP and […]
Robyn M. Bolton shares why a business should always engage in customer research when innovating and explains why she doesn’t always follow her own advice. If you’re innovating without involving your customers, you’re wasting time and money. I believe this so deeply that I require all of my clients to spend time talking with […]
Umbrex is pleased to welcome Rashay Jethalal. Rashay has over 20 years of experience in North American financial services and a deep passion for scaling modern businesses. He had led businesses in asset management (Purpose Investments) and transaction banking (CIBC) and a proven track record of providing strategic advice in both capital markets and retail […]
Umbrex is pleased to welcome John Long with Satoe Solutions. Jack Long was a consultant at McKinsey focusing on leadership development, organizational transformation, and strategic planning. Following that he as an executive at IDEMIA where he lead integration and transformation, strategic planning, and value creation efforts. Prior to McKinsey, he was an Innovation Fellow at […]
Priyanka Ghosh shares a case study on the steps taken to address a slump in the business cycle combined with frictions in the Leadership Team. SITUATION The Middle-Eastern unit of global energy company was facing a challenging period due to a slump in the business cycle combined with frictions in its Leadership Team. As […]
Umbrex is pleased to welcome Johannes Hoech with MarqetU. Johannes is a C-level Silicon Valley executive experienced in “Growth Architecting”, i.e. all aspects of state-of-the-art pipeline generation and revenue management. Expert analyst and motivational leader with strong skills in general management, strategy, product management, and customer success, as well. 25+ years of experience leading technology […]
Barry Horwitz shares a post that explores how the pandemic has spurred accelerated decision-making and action-taking strategies in ecommerce. Maybe you’ve had a similar experience… You call your doctor’s office for an appointment because the nagging pain in your foot, back, or some other body part, isn’t getting any better. They say, “Of course, […]
