Active Lists in HubSpot allow you to create dynamic segments of your contacts based on specific criteria. Unlike static lists (which remain fixed until you manually add or remove members), Active Lists automatically update as a contact’s properties change or new contacts matching the criteria are added. In this chapter, we’ll walk through creating an Active List for the scenario:
Metro Area = Berlin and Former Firm = McKinsey
This list helps a McKinsey alum who frequently travels to Berlin see which contacts are both in the Berlin area and are fellow McKinsey alumni—perfect for organizing breakfast meetups or networking events.
1. Why Use an Active List for This Scenario?
- Automatic Updates
- If you add a new contact in HubSpot whose Metro Area is “Berlin” and Former Firm is “McKinsey,” they’ll automatically join the list.
- If someone moves or you update their Metro Area to “Frankfurt,” they’ll be removed from “Berlin” and could be added to a “Frankfurt” list if you have one set up.
- Easy Outreach
- Filter your HubSpot contacts at any time to see who is currently in Berlin and shares your McKinsey background.
- Great for scheduling in-person meetups or sending targeted local communications.
- Eliminates Manual Maintenance
- You don’t have to manually comb through your database for relevant contacts each time you travel. The list is always up to date.
2. Steps to Create the Active List
Step 1: Navigate to Lists
- Log into HubSpot.
- In the main navigation, click Contacts > Lists.
Step 2: Create a New List
- Click the Create list button (usually top-right).
- A side panel or pop-up will appear, asking you to choose between an Active list or a Static list.
- Select Active list and optionally give it a name (e.g., “McKinsey Alums in Berlin”).
Step 3: Add Your Criteria
Once you’ve chosen Active list, you’ll define the conditions that will determine who’s included:
- Select “Metro Area”
- Find your custom Metro Area
- Set it equal to Berlin (assuming you spelled/defined “Berlin” exactly that way in your property options).
- Add a Second Filter: “AND”
- Click AND (or similar) to add another criterion.
- Select your custom Former Firm
- Set it equal to McKinsey (again, exactly as it appears in your property’s dropdown or checkbox list).
Step 4: Confirm & Save
- Review your criteria:
- Metro Area = Berlin
- Former Firm = McKinsey
- Click Save or Done to finalize the list.
3. How the Active List Works
- Contacts Who Qualify
- Any contact with Metro Area set to “Berlin” and Former Firm set to “McKinsey” will appear in this list.
- New contacts meeting both conditions automatically join.
- Contacts Who No Longer Qualify
- If you change a contact’s Metro Area from Berlin to Frankfurt (or remove McKinsey from their Former Firm field), that contact will drop off this Active List.
- They’ll appear on any other Active List that matches their updated data (e.g., “McKinsey Alums in Frankfurt,” if such a list exists).
- Real-Time Refresh
- HubSpot periodically updates Active Lists, so your list is always accurate to the latest property values.
4. Extending This Method to Other Cities
If you travel frequently or want to target multiple locations, simply replicate the steps above:
- Create an Active List for Each Metro Area
- g., “McKinsey Alums in New York,” “McKinsey Alums in London,” etc.
- Each list uses the same logic: Metro Area = [X], Former Firm = McKinsey.
- Adjust the Criteria
- If you want to widen the net to all MBB (McKinsey, Bain, BCG) alumni in Berlin, just modify the property checkboxes (e.g., Former Firm has any of “McKinsey,” “Bain,” “BCG”).
5. Best Practices
- Consistent Data Entry: Ensure that “Berlin” is spelled the same way in your Metro Area dropdown or checkboxes. The same goes for “McKinsey,” so the Active List doesn’t miss spelled variants like “McK.”
- Review Data Quality: If you see contacts missing from the list who should be there, confirm their custom property fields are correct (e.g., “Metro Area” is indeed set to “Berlin”).
- Use the List for Targeted Outreach: Send an event invite, create tasks to arrange coffee meetings, or integrate with workflows to automatically message these contacts before you visit.
Lessons:
PART 1: OVERVIEW OF HUBSPOT
PART 2: INTRODUCTION TO CONTACTS
- Introduction to Contacts
- Who Should be a Contact?
- Understanding HubSpot Property Types
- Most Commonly Used Default Properties for Contacts
- How to Create a Custom Property
- Create a Custom Property for LinkedIn Connect Request Status
- Create a Custom Property for Nickname
- Custom Property for Educational Institutions Attended
- Create a Custom Property for Former Firm
- Create a Custom Property for Industry
- Create a Custom Property for Metro Area
- Create a Custom Property for Continent
- Customizing the Contact Record View
PART 3: EXPORTING AND IMPORTING CONTACTS
PART 4: MANAGING CONTACTS
- Adding Attachments Manually to Contact Records
- Adding a Manual Note to Contact Records
- Using the Call Engagement in HubSpot
- Using the Meeting Engagement Type
- Using Lists (Active vs. Static)
- Creating a Static List
- Creating an Active List
- Understanding the Default Lifecycle Stages
- Recommended Custom Names for Lifecycle Stages
- Understanding Lead Status – Default Options
- Recommendations for Custom Lead Statuses
- Adding an Association Between Two Contacts
- Merging Two Contacts
PART 5: COMPANIES
PART 6: DEALS
- Introduction to the Deal Record Type
- Introduction to the Default Pipeline
- Recommendation for Custom Deal Stages
- Customizing Deal Stages for Projects Through Staffing Firms
- How and Why to Create Multiple Pipelines
- Create a Custom Deal Property: “Source of Deal”
- Customizing the “Closed Lost Reason” Property
- Adding Attachments to the Deal Record
- Importing Previous Deals from a Spreadsheet
PART 7: EMAIL
PART 8: OTHER COMMUNICATIONS
PART 9: TASKS
PART 10: WORKFLOWS
PART 11: REPORTING
PART 12: TICKETS
PART 13: PRODUCTS
PART 14: CONTENT MARKETING
PART 15: INTEGRATIONS