At Umbrex, we help clients engage new customers and build loyalty with their current customers by delivering human-centered customer experiences. By mapping the customer journey, our consultants are able to gain critical insights on the multitude of touchpoints that customers are encountering. We harness these insights to boost rates of customer attraction and retention, as well as to simplify processes and reduce costs.
Examples of recent projects include:
To learn more about our work or find a customer experience consultant, visit our Customer Experience Practice.
Our consultants find that podcasts are an excellent way to remain up to date.
Here are the top podcasts on customer experience recommended by our members.
We believe you should laugh and learn! ‘The Intuitive Customer’ podcast achieves this. Hosted by Colin Shaw, recognized as a global influencer on Customers, and Prof. Ryan Hamilton, Emory University discusses how you can improve your Customer Experience and gain growth.
Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variety of topics related to customer service and customer experience and will provide answers that listeners need to know in order to take their success to the next level. Amazing Business Radio airs every week on, itunes, Soundcloud, and other platforms and channels.
Listen to our podcast to learn all about customer success! Our host Anika Zubair, discusses customer success with leaders in the B2B SaaS and tech space. We dive into important and relevant topics to help spread knowledge about CS. Planhat is helping hundreds of modern technology companies worldwide center their business around their customers in order to maximize customer success and customer lifetime value. Learn more at www.planhat.com
We are living in an agile world. Customer experience, employee experience, and digital transformation all combine to form brand experience. The Agile World is hosted by Greg Kihlström, entrepreneur, speaker, and best-selling author of The Center of Experience. It provides a fresh perspective on the continually evolving dynamic between brands and the audiences they serve.
The podcast for those who want to better customer experiences using today’s working strategies, tools and tactics provided by those who have implemented them with success – interviews with SaaS and agencies founders as well as the best tactical marketing automation specialists around the globe.
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service.
Essentially, I’m looking for practical clues that will help you build a business that both customers and employees love.
Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues.