Click on any group within the Research and Development (R&D) department to view its KPIs:
Analytics
Customer satisfaction
Feedback from internal or external customers on the quality and usefulness of the analytics.
Data accessibility
The percentage of employees who have access to the data they need.
Data quality
The percentage of data that is accurate, complete, and consistent.
Data security
The number of data breaches or security incidents within the analytics system.
Data utilization rate
The percentage of available data that is being used effectively.
Employee productivity
The efficiency and effectiveness of the analytics team in delivering insights and recommendations.
Error rate
The percentage of errors in the data analysis process.
Time-to-insight
The time it takes from data collection to actionable insights.
Predictive accuracy
The percentage of accurate predictions made by the analytics team.
ROI of analytics projects
The return on investment (ROI) generated by analytics projects in terms of cost savings, revenue growth, or other business benefits.
Development
Development capacity
The Development Group’s ability to take on new projects or features. This KPI is important as it helps track the Development Group’s ability to scale up and take on more work as the business grows.
Development cost
The total cost of developing a product or feature. This KPI is important as it helps track the Development Group’s ability to deliver products or features within the allocated budget.
Development efficiency
The number of features or products developed per unit of time. This KPI is important as it helps track the Development Group’s ability to optimize its processes and work more efficiently.
Innovation rate
The number of new and innovative ideas generated by the Development Group. This KPI is important as it helps track the Development Group’s ability to come up with new and innovative products or features that can differentiate the company from its competitors.
Product quality
The number of defects or bugs in a product or feature. This KPI is important as it helps track the Development Group’s ability to produce high-quality products that meet customer expectations.
Productivity
The amount of work completed by each member of the Development Group per unit of time. This KPI is important as it helps track individual and team productivity levels, which can help identify areas for improvement.
Release frequency
The frequency at which new products or features are released to the market. This KPI is important as it helps track the Development Group’s ability to deliver new products or features to the market on a regular basis.
Technical debt
The amount of technical debt that has accumulated over time. This KPI is important as it helps track the Development Group’s ability to maintain a clean and efficient codebase.
Time to market
The time it takes to develop and launch a new product or feature. This KPI is important as it helps track the speed at which the Development Group can deliver new products or features to the market.
User satisfaction
The level of satisfaction of users with the products or features developed by the Development Group. This KPI is important as it helps track the Development Group’s ability to deliver products that meet user needs and expectations.
Engineering
Compliance with Standards
The Engineering Group’s compliance with industry standards, such as ISO, FDA, or OSHA. Compliance with these standards is necessary for regulatory approval and customer satisfaction.
Customer Satisfaction
The satisfaction of customers with products developed by the Engineering Group. This metric helps to ensure that the Engineering Group is meeting customer needs and expectations.
Design for Manufacturability (DFM)
How well the Engineering Group designs products that are easy to manufacture, minimizing the risk of costly production delays.
Design Review Efficiency
The efficiency of the Engineering Group’s design review process. This metric helps to ensure that design reviews are completed on time and with the necessary level of detail.
Innovation Rate
The rate at which the Engineering Group develops new ideas and patents. This metric is critical to long-term success in research and development.
Product Cost
The cost of developing a new product or making improvements to an existing product. This metric helps to ensure that the Engineering Group stays within budget.
Product Development Time
The time it takes for the Engineering Group to develop a new product or make significant improvements to an existing product.
Product Quality
The quality of products developed by the Engineering Group, including product reliability, durability, and safety.
Productivity
The Engineering Group’s productivity by tracking the number of projects completed per unit of time. This metric helps to identify opportunities to improve efficiency.
Rework/Redesign Rate
The percentage of products that need to be reworked or redesigned after initial testing. This metric helps to identify areas where the Engineering Group needs to improve its processes.
Intellectual Property
Freedom to operate
The ability of the company to operate without infringing on the intellectual property rights of others.
IP licensing revenue
The revenue generated by licensing the company’s intellectual property to other companies.
IP strategy alignment
How well the company’s IP strategy is aligned with its overall business strategy.
IP training
The effectiveness of IP training programs for employees, including how well they understand the importance of intellectual property and how to protect it.
IP valuation
The overall value of the company’s intellectual property, including patents, trademarks, copyrights, and trade secrets.
Patent application quality
The quality of patent applications, including how well they are written, how comprehensive they are, and how well they protect the company’s inventions.
Patent infringement litigation
The success rate of litigation against potential infringers of the company’s patents.
Patent maintenance costs
The cost of maintaining the company’s patent portfolio, including filing fees, maintenance fees, and legal fees.
Patent portfolio strength
The overall strength of the company’s patent portfolio, including the number of patents, the breadth of their coverage, and their strategic value.
Time-to-file patent applications
The time it takes to file patent applications, from the initial idea to the filing of the application.
Product Management
Customer Acquisition Cost (CAC)
The cost of acquiring a new customer. This KPI helps track the efficiency of marketing and sales efforts.
Customer Lifetime Value (CLTV)
The amount of revenue a customer generates over their lifetime. This KPI helps track the overall value of customers and their impact on the company’s revenue.
Market Share
The percentage of total market sales a company captures. This KPI helps track the company’s position within the market and its ability to compete against competitors.
Net Promoter Score (NPS)
A measure of customer satisfaction and loyalty. This KPI helps track customer satisfaction and loyalty, which can impact the success of future products.
Product Adoption Rate
The rate at which customers adopt and use a new product. This KPI helps track the success of a product launch and its ability to gain traction in the market.
Product Development Cost
The cost of developing a new product. This KPI helps track the efficiency of the product development process.
Product Development Cycle Time
The time it takes to develop a new product. This KPI helps track the efficiency of the product development process and can identify areas for improvement.
Product Return Rate
The percentage of products returned by customers. This KPI helps track the quality of a product and customer satisfaction.
Product Revenue
The amount of revenue generated by a product. This KPI helps track the success of a product and its ability to generate revenue.
Time-to-Market
The time it takes to develop and launch a new product. This KPI is important because the faster a product is brought to market, the greater its potential for success.
Project Management
Budget adherence
How well the project team adheres to the budget, taking into account all project expenses.
Cycle time
The time it takes to complete a project from start to finish.
Deliverables completion
The completion of project deliverables on schedule.
Earned value
Compares the actual project progress against the planned progress in terms of cost, time, and scope.
Issue resolution
How quickly and effectively the project team is able to resolve issues that arise during the project.
Resource utilization
The percentage of time each team member is spending on project-related activities.
Risk mitigation
The effectiveness of the project team in identifying, assessing, and mitigating risks that could impact project success.
Schedule adherence
How well the project team adheres to the project schedule and milestones.
Stakeholder satisfaction
The satisfaction of stakeholders (both internal and external) with the project team’s performance.
Team performance
The performance of the project team as a whole, taking into account factors such as productivity, quality of work, and communication.
Prototype & Testing
Cycle Time
The time taken by the Prototype & Testing Group to complete a development cycle, from designing prototypes to testing them and generating feedback.
Defect Rate
The number of defects found during the testing phase, as a percentage of the total number of prototypes tested.
Design Revisions
The number of revisions made to the prototype design during the development cycle, which can indicate the quality of the initial design or the ability of the group to identify improvements.
Efficiency
The Prototype & Testing Group’s ability to complete a project within the allocated time and budget.
Failure Rate
The percentage of prototypes that fail testing or do not meet the required standards.
Innovation Index
The number of new ideas or concepts generated by the Prototype & Testing Group, which can indicate the group’s ability to think creatively and develop new products.
Prototype Cost
The cost of designing and testing a prototype, which can help to identify opportunities for cost savings or process improvements.
Prototype Output
The number of prototypes developed by the Prototype & Testing Group within a given time period, which can indicate the group’s productivity.
Test Coverage
The percentage of the product or system that has been tested, which can help to identify gaps in testing and potential areas of improvement.
Test Time
The time taken to complete testing for each prototype, which can help to identify opportunities for process improvements or to optimize resources.
Quality Assurance
Customer Satisfaction
How satisfied customers are with the quality of the product. It is often measured through surveys, feedback forms, and online reviews.
Defect Density
The number of defects found in a product or process per unit of measure. It is used to measure the quality of a product or process over time and helps to identify areas for improvement.
First Pass Yield
The percentage of products or services that pass through quality control without requiring rework. It is used to measure the effectiveness of the quality control process and helps to identify areas for improvement.
On-time Delivery
The percentage of products or services that are delivered to customers on or before the promised delivery date. It is used to measure the reliability of the production and delivery process.
Productivity
The output of a production process in relation to the inputs. It is used to measure the efficiency of the production process and helps to identify areas for improvement.
Quality Cost
The cost of quality control, including the cost of preventing defects, detecting defects, and correcting defects. It is used to measure the effectiveness of the quality control process and helps to identify areas for improvement.
Reject Rate
The percentage of products or services that are rejected due to quality issues. It is used to measure the effectiveness of the quality control process and helps to identify areas for improvement.
Return Rate
The percentage of products or services that are returned by customers due to quality issues. It is used to measure the effectiveness of the quality control process and helps to identify areas for improvement.
Supplier Quality
The quality of the materials and components received from suppliers. It is used to measure the reliability of the supply chain and helps to identify areas for improvement.
Test Coverage
The percentage of product features or functions that have been tested. It is used to measure the effectiveness of the testing process and helps to identify areas for improvement.
Research
Collaboration effectiveness
The effectiveness of collaboration between members of the research team or with external partners. This can be measured by the number of joint publications, patents, or projects completed with external partners.
Commercialization success rate
The success rate of the research team in commercializing their research outputs. This can be measured by the number of successful commercialization projects or the revenue generated from commercialization activities.
Funding success rate
The success rate of the research team in securing funding for their projects. This can be measured by the number of successful funding applications divided by the total number of funding applications submitted.
Idea generation rate
The rate at which new ideas are generated by the research team. This is typically measured by the number of new ideas generated per week, month or year.
Intellectual property value
The value of the intellectual property generated by the research team. This can be measured by the number of patents granted, licensing agreements signed, or the estimated value of the intellectual property.
Patent application rate
The rate at which the research team is filing new patent applications. This is typically measured by the number of new patent applications filed per year.
Research cost per project
The cost of conducting research for each project. This can be measured by dividing the total research costs by the number of projects completed.
Research efficiency
The efficiency of the research process. This can be measured by the time taken to complete research projects or the number of projects completed within a certain time frame.
Research output rate
The rate at which the research team is producing outputs, such as prototypes, models, or data sets. This is typically measured by the number of outputs produced per week, month or year.
Research quality
The quality of research conducted by the team. This can be measured by the number of research papers published, the quality of the research (e.g. peer-reviewed publications), or the impact factor of the research.
Technical Writing & Documentation
Customer satisfaction score
The satisfaction of customers with the technical documentation created by the team, and is a good indicator of the quality of work produced.
Document completion rate
The number of technical documents completed within a specified period against the total number of documents assigned. This helps to gauge the team’s productivity and efficiency.
Document reuse rate
The percentage of technical documents that are reused or repurposed for other projects, which is an indicator of the team’s ability to create modular and reusable documentation.
Document version control
The accuracy and completeness of document version control, which is an important indicator of the team’s attention to detail and ability to manage complex documentation systems.
Documentation accuracy rate
The number of errors in technical documentation against the total number of pages reviewed, and is a key indicator of the team’s attention to detail.
Documentation process adherence
The team’s adherence to standard documentation processes and procedures, which is an indicator of the team’s discipline and adherence to quality standards.
Documentation review cycle time
The time it takes for technical documents to be reviewed and approved, which is an indicator of the team’s collaboration and communication skills.
Knowledge base usage
The number of times the team’s documentation is accessed by other teams or departments within the organization, which is an indicator of the usefulness and relevance of the team’s work.
Revision cycle time
The time it takes to revise and update technical documents, which is an indicator of the team’s responsiveness and agility.
Time to document creation
The amount of time it takes the team to create technical documents from start to finish, and is a good indicator of the team’s speed and efficiency.
