Appendix E. Launch Readiness Checklist and RACI Outline

Day 1 minimum viable operation checklist

• ☐ Right-to-operate: approvals for launch scope obtained, or staged pathway documented
• ☐ Contracting: templates approved; signatory authority set; exception workflow live with turnaround targets
• ☐ Invoicing: tax logic tested; invoice format compliant; three test invoices accepted end-to-end
• ☐ Payments: bank/payment rails tested; reconciliation working; refund/chargeback handling defined
• ☐ Credit: standard terms set; credit checks/limits operational; collections + dispute playbook ready
• ☐ Delivery: onboarding runbook; capacity plan; vendor SLAs aligned; returns/repairs path (if relevant)
• ☐ Support: ticketing live; local hours covered; escalation path tested with simulated incident
• ☐ Data/security: privacy notice + DPA; security evidence pack; access controls/logging enabled
• ☐ Third parties: diligence complete; contracts signed with audit rights; reporting cadence in place
• ☐ Reporting: dashboard live; mock month-end close completed; KPI definitions published

Evidence artifacts to attach (minimum)

• Invoice proof: sample compliant invoice; tax registration evidence; reconciliation proof (report/screenshot)
• Support proof: support schedule; escalation list; incident runbook; test ticket trail
• Security proof: standard security questionnaire pack; data flow diagram; access control list
• Third-party proof: diligence completion record; contract clause index (audit, data, termination)

RACI outline for core processes 

Role legend

• R = Responsible (does the work)
• A = Accountable (single owner)
• C = Consulted (input required)
• I = Informed (kept in loop)

1. Lead-to-order (qualification → signature)

• R: Commercial Lead
• A: Country GM
• C: Legal, Finance
• I: Delivery

1. Order-to-cash (invoice → collect)

• R: Ops/Finance Lead
• A: Country GM
• C: Tax, Legal
• I: Commercial

1. Onboard-to-adopt (go-live → value)

• R: Delivery/CS Lead
• A: Country GM
• C: Product, Support
• I: Commercial

1. Issue-to-resolution (ticket → fix)

• R: Support Lead
• A: Delivery/CS Lead
• C: Security, Product
• I: Country GM

1. Partner-to-performance (enable → govern)

• R: Partner Manager
• A: Commercial Lead
• C: Compliance, Finance
• I: Country GM

1. Third-party diligence (tier → approve)
   R: Compliance
   A: Country GM
   C: Legal, Procurement
   I: Commercial