Podcast: Customer Relations
Unleashed, hosted by Umbrex Co-Founder Will Bachman, is the podcast that explores how to thrive as an independent professional.
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We’ve collected a set of top episodes that we most frequently recommend to answer the most common questions on getting started as an independent consultant. If you are new to Unleashed, start with these.
Episode 380: Customer Centricity
Stefan Kolle is the co-founder, Managing Director and Chairman of the Board of Futurelab, a company that helps businesses improve their marketplace through meaningful innovation in customer experience. On today’s show, Stefan shares a few case studies and we discuss customer centricity and customer experience. Key points include: 02:19: Assessing the state of customerlisten
Episode 375: Customer Value
Stacy Sifleet is a lean process consultant. She helps manufacturers, distributors and service-based companies improve their profit through sharper price strategy while providing customers with the services or products they want.listen
Episode 373: Collecting Fees
Lessons learned from collecting payment on over 1,500 invoices: 1. What to include in the contract 2. Questions to ask after the contract is signed 3. What to include on your invoice 4. How to follow up after sending your invoicelisten
Episode 354: Corporate Storytelling
Philipp Humm is a storytelling coach who teaches how to apply the fundamentals of storytelling to sales, marketing, management, and connecting with your business audience.listen