Luiz Zorzella shares an article that identifies key insights for improving a service team’s performance and results. If your firm is organized around service teams, you may find that understanding and managing their contribution is difficult. It is not easy because it depends on several logic leaps that sound intuitive but are opaque. For example, you may set goals and even reward them for keeping the clients in their portfolio happy. You may achieve this through a combination of…

  Jennifer Hartz shares encouraging words on how the current COVID-19 situation provides the opportunity to learn, grow, and serve.  Obviously, #COVID19 creates a number of significant problems in the world, our country, businesses, nonprofits, governments, and schools. This temporary situation, current trend, or permanent transformation is challenging. So, let’s look at the opportunities for people working or learning remotely or not employed full time to improve their lives as well as others’. REMOTE WORK IS EXPANDING Twitter announced that…

  Robyn M. Bolton shares sage thoughts and inspirational photographs that provide a moment of relief during stressful times. I don’t know about you, but I’m rather tired of the non-stop hysteria that seems to be occurring these days. Between COVID-19, politics, the economy, and the state of Tom Brady’s contract (sorry, I live in Boston), it seems that the world is having a panic attack. Namaste, people. Namaste. In an effort to not contribute to the panic, instead of…

  Martin Pergler begins a conversation on corporate culture to identify the pros and cons of working for the corporate world, small business or the public sector.   Putting considerations such as the work itself, employer values, career trajectory, benefits, job security, etc. (all covered by others) aside, there is the elephant in the room. Inhabitants of the corporate world, small business (including startups), and the public sector are all fond of rolling their eyes — with a bit of…

  It takes more than talent to become a valued employee in today’s workplace. Sherif El Henaoui identifies the benefits of finding the right fit.  Top people are desired. Every company wants them: the intelligent, creative, endurable, high-performance worker. Since this desired workforce is rare, there is a “war” as suggested by the HR literature. I once heard a quote of a McKinsey partner commenting on the Internet bubble crisis saying, “We won the war for talent, but we ended…