Umbrex is pleased to welcome Sharad Elhence. Sharad is an experienced business strategist and innovator. Most recently he was the founder and CEO of a social impact startup to create a Netflix-like digital platform for the arts & culture ecosystem.  Earlier, in his consulting career with McKinsey, i2 Technologies (now BlueYonder), Infosys Consulting, and North Highland he has successfully launched and run consulting practices. His domain expertise includes Operations Improvement (Supply Chain & Procurement), Data Analytics, and Value Assurance across…

  Duygu Cibik shares an article that identifies the key factors that can help you find an efficient and effective customer success manager. What is the right customer success manager (CSM) profile? This is another question that CEOs and other executives raise often. Clearly, desired CSM profile depends on your expectations from CSMs tied to CSM role definition. I’ve summarized my expectations in a previous post titled “What is Customer Success?” and I’ll cover the desired CSM skills and experience…

  Azim Nagree explores the necessary steps to take when the current crisis is over and shares a template you can use to build your business case. Many of us are spending our time thinking about (and writing about) how to get through the current Coronavirus-driven situation. For those who have had to endure headcount reductions, your energy and focus is probably on just getting through the day-to-day workload. But it’s important to think about what will happen when the…

  Robbie Kellman Baxter explains why the customer relationship is even more valuable and volatile during times of crisis and provides six practical steps you can take to maintain  strong customer relations. Subscription-based businesses seem to be the most resilient during this time of crisis. With predictable recurring revenue, they have greater flexibility to withstand the storm. But there’s more to it than just revenue. To hang onto customers during a crisis, you need to build a forever transaction with…