In this article on the current inflation, Tobias Baer offers an overview of all contributing factors. Every time #inflation rears its ugly head, the fight central banks fight is different – as an economist by training, I therefore don’t envy decision-makers at the Fed and ECB the least in their current attempt to fight inflation. At the same time, as a psychologist and risk manager, I pay particular attention to cognitive biases that can impede such fights – such as…

  As the world begins to realize there will be no return to normal, Diane Mulcahy shares an article that explores the need to rethink the future of work. Work was ripe for disruption long before 2020. The fundamental structure of work, and the ways we work, haven’t kept pace with technology, with corporate needs to access the right talent at the right time, or with workers’ preferences for greater flexibility and control. Now that it’s been disrupted – now…

  As both people and businesses begin to feel the economic impacts of the Coronavirus, Tobias Baer provides clear steps that can help your business deal with delinquent accounts. Many of my clients so far have experienced less delinquencies on consumer debt than I had feared. Unfortunately I don’t think that I can claim that this is only because I’ve helped them draw up extraordinarily effective credit policies and scoring systems – instead, this time around delinquencies themselves might be…

  Azim Nagree provides three factors that can help determine whether you need a single, mixed-function team or two separate teams when it comes to account management and customer success. ‘What’s the difference between Account Management and Customer Success? And more importantly, when do I need separate AM and CS teams?’ I’ve been asked this question multiple times in the last few months so it’s clear that many people are grappling with this problem. The short answer – it depends….