Luiz Zorzella shares an article that identifies key insights for improving a service team’s performance and results. If your firm is organized around service teams, you may find that understanding and managing their contribution is difficult. It is not easy because it depends on several logic leaps that sound intuitive but are opaque. For example, you may set goals and even reward them for keeping the clients in their portfolio happy. You may achieve this through a combination of…

  Shane Heywood takes a look at how the Direct to Consumer business model could have meaningful implications for social enterprises.  My earliest shaving experience was around the age of 13. After 10 minutes, reeling from irritation everywhere, and minimal hair in the sink, I also felt slightly cheated by how much I had spent on the razor. Apparently, that feeling has helped to lead to a $1 Bn USD deal. Across some consumer-facing industries, from shaving cream to mattresses…