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Team Management

Team Management

  If you have experienced great ideas die in the making and want to avoid this in the future, read on. Robyn Bolton offers a few expert tips on how to combat the problem of the ‘derailers’ in your midst. Innovating – doing something different that creates value – is hard. Innovating within a large […]

  Nora Ghaoui shares an article that identifies how to read the signals that predict what people will do next.  Have you ever been in a situation where something happened, say, a relationship ended, and you thought, “I should have seen it coming”? Would you have wanted to see it earlier so you could do […]

  Discover thirteen ways to improve leadership on the shop floor in this older, but always relevant, post from John Sturdivant.  Frontline operations leaders have a tough job, and I’ve seen huge ranges in styles and effectiveness. The best leaders are caring, but know when to be tough. They have their priorities straight, and say […]

  Bernie Heine shares four tips on how to make your customer service stronger.  No matter what your business is all about, customers are always at the core of it and should be your top priority. If the majority of them are happy, you’re much more likely to build credibility and bring in more business. […]


  David Burnie shares a post from his company blog that identifies six change management guidelines designed to help manage change effectively.  While they say that nothing in life is certain except death and taxes, this proverb is missing another of life’s key inevitabilities: change. As highlighted by the current COVID-19 pandemic sweeping the world, […]


  Luiz Zorzella shares an article that identifies key insights for improving a service team’s performance and results. If your firm is organized around service teams, you may find that understanding and managing their contribution is difficult. It is not easy because it depends on several logic leaps that sound intuitive but are opaque. For […]

  Caroline Taich can help you improve your strategic planning process by understanding what drives the differences in the team’s expectations.  Much of my work involves strategic planning. Over the years I have observed that there are different kinds of strategic plans, and different views on what constitutes an excellent plan. This can lead to […]

  Diane Mulcahy recently published an article on that explains how companies can grow their contingent workforce and why they should. Shifts in corporate supply and demand as a result of the global health event, and the halt of business travel have led to an increase in contingent workers for many companies. Independent workers […]


In this two-part series, Eric Arno Hiller interviews Spend Matters founder, Jason Busch, about the growth of the market of Product Cost Management software and the state of the art today.   A lot has happened in the world of procurement software in the last 20 years. Purchasing has added a lot of new tools […]