Mason Adair shares an article on the benefits of moving outside of clearly defined roles.  When talented design, marketing and product people collaborate, great things can happen. However, especially in newly formed teams, significant overlap in these roles can leave teams mired in the question of ‘who does what’? Left unanswered, this question can lead to tension and in the worst case, undermine the product. Answering the question for your team should be less about, say, what a generic UX…

Guillermo Herbozo shares an evergreen post on improving team effectiveness.  In our quest to improve team effectiveness in a sustainable way, we have come to a seemingly obvious conclusion. There is no one stand-alone intervention for making change sustainable. Improving team performance requires a combination of efforts and interventions, as discussed on the post Coaching is critical but is not enough. What has also become clear to us is that if a team wants to obtain and sustain improvement they…

Carlos Castelan provides key steps that can be taken to improve disconnects and find opportunities throughout times of change and functional issues.  In today’s world where change is one of the only constants, we often hear of companies undergoing a transformation to reinvent themselves and revitalize their customer offerings. This is a natural function of the organizational life cycle where companies grow and organize in a variety of ways along the way, including around services or products. However, in focusing…

  Carlos Castelan shares how to improve the customer experience and team collaboration. In today’s world where change is one of the only constants, we often hear of companies undergoing a transformation to reinvent themselves and revitalize their customer offerings. This is a natural function of the organizational life cycle where companies grow and organize in a variety of ways along the way, including around services or products. However, in focusing on efficiency and processes to enable scale, organizations lose…