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Service Team

Service Team

  Bernie Heine shares four tips on how to make your customer service stronger.  No matter what your business is all about, customers are always at the core of it and should be your top priority. If the majority of them are happy, you’re much more likely to build credibility and bring in more business. […]

Umbrex is pleased to welcome Marcia Spitalney Nuffer with BlueShor.  Marcia Nuffer spent 21 years at McKinsey. For roughly the first half, Marcia was a strategy consultant focused on helping organizations realize their business goals through organizational change and leadership development. In 2003, Marcia became McKinsey’s Chief Learning Officer. In this role, Marcia was responsible […]

  Ben Dattner co wrote this article for Harvard Business Review on the issue of building ethical AI for talent management.  Artificial intelligence has disrupted every area of our lives — from the curated shopping experiences we’ve come to expect from companies like Amazon and Alibaba to the personalized recommendations that channels like YouTube and […]