Service Team

Service Team

 

Bernie Heine shares four tips on how to make your customer service stronger. 

No matter what your business is all about, customers are always at the core of it and should be your top priority. If the majority of them are happy, you’re much more likely to build credibility and bring in more business. Some research has shown that almost 80% of the customers are very likely to recommend a company to a friend if they had a pleasant experience. So, you can understand how important it is to keep them satisfied. That’s exactly why we created this list of the best strategies to improve your customer service standards.

According to some professionals that we’ve talked to, many customers will value the experience much more than the actual prices and products. Therefore, it makes sense for them to spend more for better customer service. It’s as simple as that. Here’s what you can do to achieve that.

The first of our four strategies to improve your customer service standards is building a strong team to deal with your customers.

Having professionals with the right set of skills is crucial for pretty much any of the strategies to improve your customer service standards.

To be clear right from the start, no artificial intelligence (AI) can be a substitute for a human when it comes to providing exceptional customer service. However, you need to choose the people with the right skills and personalities for the job.

 

Key points covered in this article include:

  • Communication Skills
  • Using CRM Platforms
  • Multi-Channel Servicing

 

Read the full article, 4 Strategies to Improve Your Customer Service Standards, on ProfessionalBusinessCoaches.com.

 

Umbrex is pleased to welcome Marcia Spitalney Nuffer with BlueShor.  Marcia Nuffer spent 21 years at McKinsey. For roughly the first half, Marcia was a strategy consultant focused on helping organizations realize their business goals through organizational change and leadership development. In 2003, Marcia became McKinsey’s Chief Learning Officer. In this role, Marcia was responsible for building one of the most lauded global leadership development programs in the world and leading strategic people initiatives for the firm.

Today, Marcia has her own consulting firm, BlueShor, focusing on leadership and talent development, executive coaching, and people strategy. While serving companies and nonprofits of any size, Marcia has a particular interest in manager development at high growth companies.

Marcia is happy to collaborate on projects related to leadership and talent development – both strategically and programmatically – and talent strategy. She is also open to executive and team coaching opportunities. While Marcia’s major focus is the Atlanta area, her long-term global experience and the possibilities of remote work enable her to collaborate internationally as well.

 

Ben Dattner co wrote this article for Harvard Business Review on the issue of building ethical AI for talent management. 

Artificial intelligence has disrupted every area of our lives — from the curated shopping experiences we’ve come to expect from companies like Amazon and Alibaba to the personalized recommendations that channels like YouTube and Netflix use to market their latest content. But, when it comes to the workplace, in many ways, AI is still in its infancy. This is particularly true when we consider the ways it is beginning to change talent management. To use a familiar analogy: AI at work is in the dial-up mode. The 5G WiFi phase has yet to arrive, but we have no doubt that it will.

 

Areas covered in this article include:

  • Training data sets
  • Efficient predictions on a candidate
  • Bias and creating homogeneity in organizations

 

Read the full article, Building Ethical AI for Talent Management, on the Harvard Business Review.