In this article, Mason Adair takes a look at how design culture differs in countries across the globe and shares a link to the raw data supporting his article. Since culture is people, you can arguably draw conclusions about global differences in design culture by looking at the individuals working in design roles around the world. That’s what I did a few months ago while conducting research for this article on service design. The underlying data set, derived from a…

Anna Engstromer shares an article on service design with key points to help get it right. Just because it happens all the time, all over, strategy implementation isn’t easy. It may appear so judging from corporate communication, but it is a special type of team effort that needs energy and effort. The trick is to both carry forth with planned changes and pay attention and adapt. Change as Part of Life Change is part of every organization’s life. It is…

  Anna Engstromer shares a post that identifies what goes wrong with strategy implementation and what needs to be applied to ensure successful adoption. The Everyday Value of the Right Design in Services Just because it happens all the time, all over, strategy implementation isn’t easy. It may appear so judging from corporate communication, but it is a special type of team effort that needs energy and effort. The trick is to both carry forth with planned changes and pay…

Umbrex is pleased to welcome Anna Engströmer with Anna Engströmer GmbH. Anna is Swedish, has worked across Europe and lives in Switzerland. She worked 2006-2011 in McKinsey in Italy, in the Business Technology Office and the Operations Practice. She was a manager at Zurich Insurance (Finance and Sourcing) and at UBS (Vendor Governance). She works independently for clients in Switzerland and Europe. She has vast experience in service design, strategic sourcing, vendor governance and financial performance management. She is fascinated…

  Christy Johnson shares valuable insights from a survey of Seattle start-ups. Most Seattle startups are very focused on the data—they rely heavily on data to drive product decisions. Seattle is home to Amazon and Microsoft, which have leveraged data to succeed in everything from retail, to cloud computing, software development and artificial intelligence. But it’s also home to non-technology companies like Starbucks, that are operating like technology companies and utilizing data to make their core business decisions. Visionary technology…