Umbrex is pleased to welcome Kareem Hall with K Hall Consulting. Kareem is a management consultant and entrepreneur with 15 years of experience in market research, strategic planning, and workshop facilitation. He has an MBA from Harvard Business School and a BA from Morehouse College. Kareem runs K Hall Consulting, a strategy, qualitative analysis, and market research consulting firm. He also serves as the Program Lead for the Southside Atlanta and Eastlake / Kirkwood cohorts of Emory University’s Start:ME program, an intensive business training program for promising local small businesses. Before founding K Hall Consulting, Kareem led transformative client projects and implementations as an Engagement Manager at Mission Measurement, and as a Consultant at Bain & Company, Accenture, and ProInspire.
In addition to his professional pursuits, Kareem is passionate about community outreach and volunteer work. He currently serves on the board of the Harvard Business School Club of Atlanta and resides in Atlanta with his wife, Erika, and his daughter, Eila (who is excited for her brother due in November). Kareem also recently launched Soccer Shots Atlanta East, a premier soccer experience for children ages 2-8 in DeKalb County that he owns with his wife, Erika.
Carlos Castelan shares how to improve the customer experience and team collaboration.
In today’s world where change is one of the only constants, we often hear of companies undergoing a transformation to reinvent themselves and revitalize their customer offerings. This is a natural function of the organizational life cycle where companies grow and organize in a variety of ways along the way, including around services or products. However, in focusing on efficiency and processes to enable scale, organizations lose some measure of tight collaboration and team agility that comes from regular innovation. So, how can companies avoid having to regularly undergo transformations? One way successful businesses do this is through the identification of gaps in team collaboration through a Customer Correction tool that allows teams to find opportunities and cooperate to improve where disconnects may be occurring and resolve issues before they impact customers.
Points covered include:
- How to facilitate team conversation
- How to get ahead of functional issues
Read the full article, Leveraging Your Company’s Greatest Asset to Improve the Customer Experience, on the Navio Group website.