Blog >
Primary Research

Primary Research

  Luiz Zorzella shares key points that can help leaders evaluate and address their approach to change to ensure better outcomes.  Strategy & Value For the past 10 years, financial services firms have publicly acknowledged that they needed to change.  Chances are, your organization was one of those. Commoditization meant a systematic erosion of margins […]

  In this timely post, David A. Fields provides ten strategies consulting firms can implement to help navigate through difficult times.  You’re swimming in a vast sea of stressful news and, given today’s reality, you’re well within your rights to feel anxious, nervous and uncertain about how your consulting firm should proceed. Clients are shutting […]

  Robbie Kellman Baxter explains what a subscription business can do to mitigate customer loss and generate customer gain through attraction and retention strategies. ‘Millennials aren’t joiners.’ ‘Millennials don’t pay for news.’ ‘Our customers love us, but the average age is going up. It seems like millennials just aren’t interested.’ These are statements I hear […]

  Martin Pergler shares a couple of files on understanding COVID-19 contagion dynamics, and some of the tradeoffs of managing spread vs long term social/economic impact. People seem to be increasingly internalizing and accepting efforts prudentially required to slow down COVID-19s exponential infection rates. And hopefully we’ll converge even more from the poles of “barricade […]

  In this timely post, David A. Fields provides ten strategies consulting firms can implement to help navigate through difficult times.  You’re swimming in a vast sea of stressful news and, given today’s reality, you’re well within your rights to feel anxious, nervous and uncertain about how your consulting firm should proceed. Clients are shutting […]

  Surbhee Grover takes a moment to think about the future and how the Coronavirus will change the way we work and live.   Our lives, as we’ve known them, have come to a grinding halt. What will the world look like when the music starts again? In the time we are not obsessing with […]

  Geoff Wilson asks you to take a moment to look to the future and determine the impact of the legacy you want to leave.  We all leave a legacy of some sort. Ryan Newman’s survival of NASCAR’s worst wreck ever highlights the contrasts of passive and active legacies. Do you know the legacy you […]

  Kaihan Krippendorff asks a most pertinent question to help companies identify a strategy that will improve customer relations and revenue.   The former president of Starbucks, Howard Behar, told me a few months ago that the most important decision Starbucks made, that led to many of the disruptive choices this category-defining company made, was their […]

  This article on Sean McCoy’s company blog explains why long-term forces and trends are forcing many heavy industries to reshape value chains, change economics, and disrupt business models. Digital technologies are making it possible for firms to expand their offering and meet new customer needs and serve new customers. For a manufacturer or heavy […]

  Tobias Baer explains why the second-order effects of the disruption caused by the Coronavirus are what should concern risk managers the most. For risk managers, Covid-19 is both scary and a real-life test of our approach to risk management. As we are grappling with the virus and its fall-out, there are three sets of […]