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Primary Research

Primary Research

  Luca Ottinetti’s company blog identifies the drivers of organizational costs and explains why they add significant complexity to the administration of the business. The costs associated with organizational alignment deal with two functions:  coordination and administration. Coordination costs include resources dedicated to facilitating information sharing, knowledge transfer, and communication.  These resources may comprise teams, […]

  Vik Muktavaram recently published an article that evaluates the current crisis through four approaches of risk management. “As the federal government finally took the first decisive step in stemming the outbreak of COVID-19 in the US, the images of serpentine lines of arriving international passengers at airports waiting for immigration and screening for COVID-19 […]

  Robyn M. Bolton shares sage thoughts and inspirational photographs that provide a moment of relief during stressful times. I don’t know about you, but I’m rather tired of the non-stop hysteria that seems to be occurring these days. Between COVID-19, politics, the economy, and the state of Tom Brady’s contract (sorry, I live in […]

  Jesse Jacoby shares a timeless post that explains how leaders can overcome overt and covert resistance to change.    In your role as a leader, you will likely encounter resistance to change at some point from one or more of your own team members. Resistance may come from a variety of sources: An individual […]

  Robbie Kellman Baxter identifies what ‘freemium really means’, how it can be used as a tactic, and the role of freemium in both ordinary and extraordinary times.  Lots of organizations, particularly subscription businesses, are changing their rules about what is free and what is paid, in response to the coronavirus. The Atlantic, The Wall […]

  David A. Fields identifies benefits consulting firms should focus on during this time of crisis. There are so many voices fixated on the disaster unfolding around us, that you could easily be swept into a torrent of anxiety, fear and panic. In truth, there is real reason for concern and you absolutely should heed […]

  Luiz Zorzella shares measures on how to mitigate security breaches through cyber attacks during this crisis.  The estimated impact of the Coronavirus Crisis continues to be revised up. Over the past couple of weeks, sequestered trying to minimize the number of fatalities, we have seen economic forecasts being revised, every time painting a more […]

  James Black shares the first post in a series that explores the development of customer understanding in 2020.  To kick off the new year, I suggested ‘20 Questions to Help Your Brand or Business See 20/20 in 2020.’ To help brands and businesses assess the state of your business and identify opportunities, I wanted […]

  Hugo Bernier shares his expertise in technology to explain how gateway services work and how to install one.  When using cloud-based services like Office 365 and the Power Platform, it can be challenging to integrate with your on-premises resources. All of a sudden, your on-premises databases, APIs, file shares, and even your existing on-premises […]


  Posted on Jim Price’s company blog is a downloadable white-paper that explores the role of automation in healthcare. As discussed in Issue One, the future of medicine will be fundamentally reshaped by a fusion of three forces: Genetics, Artificial Intelligence (AI) and automation. The future of interventional and surgical capabilities has not been widely […]