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Primary Research

Primary Research

Amanda Setili shines a light on an initiative that sparked employee engagement, inspired innovation, and motivated collaboration.    What does a 110-year-old company do to increase the rate of innovation from less than one new business per year to 50?  The answer, says David Lee, Vice President of Innovation and New Ventures at UPS, is […]

Stephen Redwood provides a post that addresses a common problem most companies face when shifting to a new system: how to organize all the moving parts to prepare for the transformation.    Not since the world went from moving around by horse and cart to the use of steam engines, has the pace of change […]

The subscription business is based on long-term relationships with customers. Robbie Kellman Baxter shares ideas on how to build strong relationships that work for both your personal life and in business.   Over the holidays, I started thinking about what my work on The Forever Transaction and The Membership Economy has taught me about building […]

Dan Markovitz reveals a common problem that lean programs often face.    Boeing’s Starliner failed an important test flight two weeks ago. It was supposed to rendezvous with the International Space Station, but was unable to reach the correct orbit.   The problem with this engineering marvel? Not the complex aerodynamics, not the critical separation from […]

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Data scientist and psychologist Tobias Baer (who recently published a book on algorithmic bias) is giving a talk on how to prevent algorithmic bias in the U.K. on Tuesday, 11 February 2020.  Algorithmic bias can affect us everywhere, from minor trivia such as our social media feeds to critical decisions where bias can wreak havoc […]

David A. Fields’ first blog of the year provides a pathway forward for consulting firms in 2020. It’s the first week of the year and one thing you’re probably wondering is what you and your consulting firm should do first. Right now. Your consulting prospects are asking the same question. What should they do now? […]

Subscription businesses were a big deal in 2019, so what’s the forecast for 2020? Robbie Kellman Baxter shares her expertise on what lies ahead.  I’m no fortune teller, but something about the beginning of a new year and a new decade makes me want to start spouting predictions. Actually, this isn’t the first time I […]

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In this two-part series, Eric Arno Hiller interviews Spend Matters founder, Jason Busch, about the growth of the market of Product Cost Management software and the state of the art today.   A lot has happened in the world of procurement software in the last 20 years. Purchasing has added a lot of new tools […]

Thinking about kicking off the New Year with the goal of transitioning from senior to executive leadership? Stephen Redwood provides advice on how to achieve the goal.    When coaching clients I am often asked the question: what do I need to know to make the transition from being an already experienced leader to being […]

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Jason George explores the relationship between the human need for ritual, community, and purpose, and the organizations or entrepreneurs who see that need as their next opportunity.   Come all ye faithful Some of the devoted choose to meet in the early morning, braving the cold and arriving at their nondescript buildings in the predawn […]