Umbrex is pleased to welcome Haruki Taniguchi with Keikiya.  Haruki Taniguchi is a Japanese independent consultant since 2014. He previously worked for BCG and other firms. His main areas of expertise are business strategy, market research, and due diligence in Japan. He has experience in various industries, especially in the pharmaceutical industry, B2B manufacturing, and private equity. He holds a bachelor’s degree in economics from the University of Tokyo and a bachelor’s degree in accounting and finance from University of London…

Umbrex is pleased to welcome Anuar Heberlein with STRATYGIKA CONSULTING. Anuar has participated in transactions totaling +US10 billion and in +50 strategy & management engagements over the past 15 years. He has extensive experience working with C-suite executives and helping many Fortune 500 clients with corporate and growth strategy projects, conducting market research, performing due diligence, supporting transactions and implementing performance improvement projects. Prior to founding Stratygika in 2012, Anuar worked with Second City Capital, a Vancouver based Private Equity…

Umbrex is pleased to welcome Kareem Hall with K Hall Consulting. Kareem is a management consultant and entrepreneur with 15 years of experience in market research, strategic planning, and workshop facilitation. He has an MBA from Harvard Business School and a BA from Morehouse College. Kareem runs K Hall Consulting, a strategy, qualitative analysis, and market research consulting firm. He also serves as the Program Lead for the Southside Atlanta and Eastlake / Kirkwood cohorts of Emory University’s Start:ME program,…

  As more companies seek mega mergers to dominate the marketplace, a new alliance is going to revolutionize how you access your meds. Kaihan Krippendorff uses Amazon’s recent expansion into pharmaceutical distribution to illustrate the importance of proximity in expanding and improving business offerings.    If you want to predict the path of innovation in your industry, consider one unifying strategic concept: proximity. Introduced by innovation guru Rob Wolcott, proximity is the theory that the production and provision of value…

Umbrex is pleased to welcome David Uriarte with Horvent. David Uriarte, former BCG consultant, has an outstanding track record of achievement in customer experience, business management, digital transformation and development in travel & leisure and other service industries. Senior international advisor, entrepreneur and executive with more than 20 years of relevant experience. Digital and people passionate, optimistic, flexible, with a strong strategic vision and leadership in high growth business. Managing Partner in Horvent Advisory Services and Partner of GuestPro (Leading…

  This article from David Burnie’s company blog identifies the value of the contact centre, and how it helps to prevent customer attrition.  The contact centre is a necessity for any mid-large size organization. It is where customer inquiries are handled across multiple channels, such as the phone, email or live chat. It is a bustling place of energy, activity and collaboration and often a starting point for many who want to forge a career in corporate. When built and…

  Carlos Castelan shares how to improve the customer experience and team collaboration. In today’s world where change is one of the only constants, we often hear of companies undergoing a transformation to reinvent themselves and revitalize their customer offerings. This is a natural function of the organizational life cycle where companies grow and organize in a variety of ways along the way, including around services or products. However, in focusing on efficiency and processes to enable scale, organizations lose…