Blog >
leadership

leadership

  Dan Markovitz explains why some methods of measuring performance and quality seriously lack the data to make an impact.   Pity the employees at a Starbucks in midtown NYC. In a misguided attempt to improve quality, the management posts monthly scores on a variety of metrics. . . without understanding anything about effective use of […]

geoff-wilson-mckinsey-alum-spartanburg-sc

  Geoff Wilson gets straight to the point with some tough love in this article by asking if you to make sure your strategy inspires.  The possibilities are endless.  Some might say that the sole purpose is to ‘enhance shareholder value.’  I’d argue that this old trope is no longer the gold standard. Some adhere […]

miklos-tomka-bain-alum-toronto-canada

  Miklos Tomka illuminates the importance of doing what you can to mitigate the spread of the Coronavirus. The Coronavirus is spreading fast and has spread inside of hospitals in China, exposing hospital staff. Various places are a source for spreading infections, light switches that everyone touches, is clearly one of these. Ubiquilux has developed […]

  It takes more than talent to become a valued employee in today’s workplace. Sherif El Henaoui identifies the benefits of finding the right fit.  Top people are desired. Every company wants them: the intelligent, creative, endurable, high-performance worker. Since this desired workforce is rare, there is a “war” as suggested by the HR literature. […]

Amanda Setili shines a light on an initiative that sparked employee engagement, inspired innovation, and motivated collaboration.    What does a 110-year-old company do to increase the rate of innovation from less than one new business per year to 50?  The answer, says David Lee, Vice President of Innovation and New Ventures at UPS, is […]

Dan Markovitz reveals a common problem that lean programs often face.    Boeing’s Starliner failed an important test flight two weeks ago. It was supposed to rendezvous with the International Space Station, but was unable to reach the correct orbit.   The problem with this engineering marvel? Not the complex aerodynamics, not the critical separation from […]

susan-drumm-bcg-alum-phoenix-az

Susan Drumm identifies how conflict can achieve greater results when it grows from cognitive diversity and provides a few factors that can help you build a cognitively diverse team.   When you imagine an incredibly effective, successful team meeting, what does it look like? For some people, it looks like this: One person talking while […]

Dan Markovitz provides a reality check on the concept of management by walking around (MBWA); how the leaders at organizations embracing lean take a different approach, and why the latter is better than the former. Theodore Kinni argues in Strategy + Business that leaders must practice management by walking around (MBWA), a concept popularized by […]