In this article from John Sturdivant, he identifies common problems with a digital upgrade and explains why and when you should not add digital capabilities to your frontline operations.  I was asked an interesting question today, one that I had never thought about before. However, my experience in digital innovation in industrial settings with WorkforceAlpha over the last ~2 years, plus my prior consulting career working at the largest industrial facilities all over the world, came together to give me…

Cheenu Seshadri shares an older post that explains the term zero-rating and why it was adopted. I have been watching the launch of Airtel Zero and the visceral reaction of a million netizens in India with curiosity. With 240M+ internet users and ubiquitous use of social media, I guess it is not hard to whip up a million citizens into frenzy! Having led strategy for a zero-rating pioneer and having the unfortunate experience of dealing with the alarming side-effects of…

  Supriya Prakash Sen shares an article that identifies how Digital Business Ecosystems could be the answer to addressing the multiple needs of the consumer, and how COVID-19 has accelerated the need to change. As purchasing behaviors change over time, so too does the landscape that solution providers operate in. In 2020, consumers are spoilt for choice; but consumers are short on time and often overwhelmed by the options on offer. Consequently, the balance of power for businesses has shifted…

  Susan Hamilton Meier shares her thoughts on the merger of analytical and creative thinking and the processes and tools she has designed to help teams problem-solve more creatively. I turned up at the Boston Consulting Group, probably as the only hire who had never opened a spreadsheet before, so that was interesting, and I ended up, by virtue of that, getting assigned to projects where I did a lot more people skills, so I did a lot of interviews,…