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Customer Relationships

Customer Relationships

  David A. Fields shares a blog post on the omnipotent power of gratitude and how it can serve your consulting practice. Extra bonus tips included in the comments.  At this time of year, one word is bandied about with unusual frequency. It turns out that word can help you win more consulting business. Each […]

  Azim Nagree explains which methods of communication work best during a pandemic and why.  When companies ask me how to accelerate sales or improve retention, I tell them a story. I needed to purchase a sign for my wife’s French pastry shop. I spoke with the front desk clerk who said that it would […]

  Carlos Castelan’s company blog provides five questions to help you think about and prepare for the future post COVID-19. To say that 2020 has been a challenging year for everyone is an understatement. The last six months have brought an enormity of difficulties and change to both the world of retail and the global […]

Kaihan Krippendorff provides three signposts that can direct your organization towards a successful pivot.   If people try to tell you that pivoting is the new thing, that it’s the fresh Silicon Valley approach to business designed for today’s fast-paced digital world, don’t believe them. Consider Fairfield University, a private school founded just outside of New […]