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Customer relationship management

Customer relationship management

In this article, Alex Miller identifies how CEOs can take a step back to the early days of starting a business to remember how to build agility and improve innovation. Four out of 10 CEOS surveyed in our 2016 CEO Outlook report anticipate that their companies will undergo significant transformation over the next three years. To support their approach to transformation, the CEOs indicated that they are building their strategic priorities around a focus on their customers, as well as…