It is an often unspoken agreement that, sometimes, the customer is wrong. Bernie Heine offers seven practical suggestions on how to deal with the situation.  Here is an interesting point to consider: The customer is not always right. Despite the age-old adage, you are undoubtedly aware that sometimes your customers are completely in the wrong. Knowing what to do if your customer is wrong is important. Whatever they are complaining about – your service, your product, or how you have…

Kaihan Krippendorff identifies how the concept of a flywheel can be applied to business.  Most evenings, when I’m not traveling, I make time to get in at least half an hour on my Peloton bike. It helps to wind down at the end of the day. I’ll turn on a show (lately I’ve been slowly savoring this season’s episodes of The Handmaid’s Tale and waiting in anticipation for season 2 of Ted Lasso) and pedal to break a sweat. As…

  Amanda Setili shares a post that identifies a few ways we can take positive action during the current crisis. Billions of us worldwide are altering our behaviors during the covid 19 crisis, so that as many people as possible remain safe. When faced with a tough situation—even something big, like the coronavirus situation—I always ask: how can we mitigate the downside, and create some good? We are living in strange times, and things are changing every day. Schools are…