Sean McCoy shares an article on the importance of maintaining a measured approach to promoting new customer growth.  Sales commissions and incentives are a major part of the sales culture in many industries, and insurance agencies are no different. Agencies are considering what’s best for the policyholder when they offer a variety of plans from a variety of carriers. But this consideration on the policyholder experience is often neutralized by the incentive structures that carriers and the agency itself are…

Carlos Castelan provides key steps that can be taken to improve disconnects and find opportunities throughout times of change and functional issues.  In today’s world where change is one of the only constants, we often hear of companies undergoing a transformation to reinvent themselves and revitalize their customer offerings. This is a natural function of the organizational life cycle where companies grow and organize in a variety of ways along the way, including around services or products. However, in focusing…

  Ravi Rao recently co-hosted a webinar with Angela Thompson for the Columbus Retail Roundtable where they discussed the importance of emotional intelligence at all levels of the corporate arena. I have a very weird background. Essentially, three chapters.  Chapter one was a decade spent in a science environment at Johns Hopkins and then Harvard, studying the brain, studying the science stuff of how the brain works, starting at the kind of individual brain cell, the neuron level up through…