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customer communication

customer communication

If customer communications are a weak spot in your company, this article from Jeremy Greenberg may help improve communication and, consequently, relationships.  As business owners and leaders, we know that our customers are the lifeblood of our companies. Without them, we wouldn’t exist. When customers leave us for our competitors, express dissatisfaction, or want to […]

Starting a conversation with a lead can end before it even begins, however, in this article, Guillermo Herbozo shares tips on how to open the customer conversation to engage them and yield results. Most conversations, whether you’re in sales, customer service, retention or any other customer facing position, start with a greeting. Then they move […]

While (most) dogs can be trained, Jeremy Greenberg found that (many) customer service skills must be learned, often through trial and error, or, in this case, through email.  Two years ago, I adopted a very cute Cheagle (Chihuahua-Beagle mix) named Buddy. Buddy was abandoned by his owner in North Carolina and rescued by an organization […]

In this article, Susan Hamilton Meier tackles the issue of communication and climate change, and applies principles of branding to overcome barriers in communication. I talk a lot with my clients about empathy. Putting yourself in the other person’s shoes when you’re trying to get your message across. Speaking their language. Meeting them where they […]

Guillermo Herbozo shares a few key tips to ensure a positive outcome when conversing with a customer.  Most conversations, whether you’re in sales, customer service, retention or any other customer facing position, start with a greeting. Then they move along until close and follow up. Now, how often do you review the customer conversation practices […]

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David Burnie shares a post from his company’s website that explains how chatbots are transforming financial services and insurance. “Why use chatbots? Customer expectations are constantly evolving, and the tech-savvy generation is increasingly looking to resolve queries on their own. In addition, there is a continually growing expectation for round-the-clock customer service. These consumer preferences […]