customer appreciation

customer appreciation

 

Amy Giddon takes a look back at the past year to provide friendly insight and advice on how to make life better in five easy ways. 

2020 has been a year like no other. As we’ve grown weary, depleted, and drained, the power of kindness to transform a moment, a day, a life has only grown. When people are asked to recall a kindness they received, they often recall a time when they were at their most fragile and a small generous act had an outsized and memorable impact. We’re all a bit fragile now. It’s been turbulent. The amazing thing is – an act of kindness leaves a lasting impression on both the giver and the receiver of a kind act, healing both.

Short on time? Short on funds? Quarantined? No worries. There are many ways to spread kindness right where you are. And you already have the most valuable kindness resource of all – the warm beam of your attention.

Here are some kind acts that are tailor-made for this year that’s been anything but kind:

1) See others, really see them. Smile at strangers (with your eyes if masked). Make contact with people you usually don’t acknowledge. Give a chance to someone that you might dismiss. Slow down and pay attention to people. Tell someone you’re thinking of them. Listen intently. Follow up. Smile some more. And just watch how people soften, straighten, blossom under your gaze.

 

Key points include:

  • Providing relief
  • Self-care
  • The power of appreciation

 

Read the full article, 5 Ways to Be Kind In a Year That Hasn’t Been, on LinkedIn. 

 

Umbrex is pleased to welcome David Summa with Business Model Innovation.  Dave has 10 years in management at Fortune 100 companies; 10 years as CEO of Silicon Valley startups; over 60 years of experience on Board of Directors; and was a partner at McKinsey where he ran the Global Innovation Practice.  Today, Dave is a partner in Business Model Innovation LLC where he advises CEOs, does consulting projects and takes on acting management assignments.  He has operating and consulting experience in life sciences (Rx development, devices, instrumentation, ag); developing countries (Gates Foundation for 5 projects all involving sub-Saharan Africa); and clean tech (electrochromic windows, biofuels and microbial-derived chemicals).  Dave is an astrophotographer and swimmer.  He works with clients anywhere and prefers to work on-site.

Umbrex is pleased to welcome Brenna Rauw with Vulpine Strategies.  Brendan Rauw was a project leader at BCG in the private equity and healthcare practices, and spent ten years after BCG leading technology commercialization for universities.  Brendan has particular expertise in intellectual property, licensing, and entrepreneurship in the life sciences.

Brendan lives in Portland, OR, advising private equity investors and pre-revenue life science companies across the country on strategy, partnering, and market assessment.  Brendan is particularly interested in healthcare and life sciences projects relating to market analysis and due diligence.

Umbrex is pleased to welcome Rodolphe Lebrun with LDP Partner.  Rodolphe Lebrun is an advisor and interim executive for biotech, medtech and biopharma. He spent 5 years at McKinsey focusing on Life Sciences and led commercial excellence at AbbVie Belgium for 2 years. Prior to McKinsey, he was a R&D project manager in aerospace within the Safran group. Rodolphe supports Life Sciences companies across their lifecycle: raising venture capital as interim CEO for startups, reviewing go-to-market strategies in scale-ups and improving biologics manufacturing in Big Pharma. He lives in Belgium and serves clients mostly in Europe.

Umbrex is pleased to welcome Tushar Srivastava. Tushar is an independent strategy consultant who started his consulting career at McKinsey where he spent more than 3.5 years working as a generalist, eventually developing a spike in healthcare and life sciences. He has spent more than 3 years working as an Independent with multiple projects in pharma, life sciences, medical technology and healthcare.

Functionally, he is comfortable working on strategy initiatives across R&D, marketing, operations, technology, and pre-sales. He is open to collaborating on projects and supporting (research/analytics) clients without a restriction on geography, he has worked on projects in North America, Europe and APAC.