Rob Ristagno shares a podcast about the latest company white paper on building a crisis-resistant business.  Josh Richardson of Yale University teamed up with the Sterling Woods Group to find out. He conducted interviews and surveys with 40 executives across a variety of fields, from healthcare to manufacturing to utilities to software. The leaders helm organizations with revenues between $30 million and $1 billion. In speaking with these executives, some interesting patterns emerged. Josh and Sterling Woods created a five…

  Stephen Wunker shares a few key tips to help develop a customer experience strategy that is effective during times of crisis If the customer experience for your company hasn’t changed in the past year, you are unusual. In industry after industry, from consumer goods to B2B technology, the distancing, fear, and economic turbulence caused by the coronavirus are affecting the sales process, customer selection criteria, the way products and services are consumed, and even what customer service means. Designing…

  Geoff Wilson provides a reality check and a sage reminder to plant your feet firmly on the ground when looking to the future.    Times of crisis require a change of perspective and a call to action. So, here we are, weeks into a bizarre world of isolation, uncertainty, and pain.  If one thing is likely, it’s that after weeks of responsiveness, you may now start to see real signs of resignation and capitulation.  But, you may also see…

  James Bowen takes a moment to muse on risk expectations and market values.   Today I read Christopher Schelling’s insightful article in Institutional Investor, “The Dust Bowl Ravaged 1930s America: Coronavirus is Today’s Equivalent.” It led me to thinking about risk, and in particular how a risk no one considered at all a little over a month ago has emerged to destroy trillions of dollars of value — perhaps not in percentage terms, but certainly in dollar terms the…

  Robbie Kellman Baxter shares her experience of launching a book during the COVID-19 virus and explains what you can do to rethink plans that have been disrupted.  This article is based on some of the ideas that came up last week in my LinkedIn Live Session. I’m a beta tester for this new feature, which allows for a more direct, realtime and raw connection with the community. I’ll be LIVE every Friday at Noon Pacific. If you follow me…

  Vik Muktavaram recently published an article that evaluates the current crisis through four approaches of risk management. “As the federal government finally took the first decisive step in stemming the outbreak of COVID-19 in the US, the images of serpentine lines of arriving international passengers at airports waiting for immigration and screening for COVID-19 coronavirus ubiquitous online and in print. Presumably, the rationale for the screening was that these arriving passengers represented a high-risk cohort. Yet, the long, crowded…