Umbrex is pleased to welcome Katherine Ogburn. Katherine served as the Director of the strategy department at Ready State LLC, a boutique tech marketing agency in North Beach, San Francisco. She is now an independent consultant and volunteer for nonprofit organizations that focus on food security, climate and environmental justice, where she provides client insights, evaluation support and theory of change development support.
The six years Katherine spent with Ready State came on the heels of six years in marketing strategy at McCann Worldgroup San Francisco, and 2 years with McKinsey in Stamford, Connecticut. She lives in Berkeley, California with her family and spends as much time as she can outside where she runs, hikes, bikes, swims and kayaks. Katherine would love to collaborate on marketing and nonprofit projects.
David Burnie shares a post from his company blog that identifies six change management guidelines designed to help manage change effectively.
While they say that nothing in life is certain except death and taxes, this proverb is missing another of life’s key inevitabilities: change. As highlighted by the current COVID-19 pandemic sweeping the world, business and organizational change can be both planned and unplanned. Regardless of what instigates change, it must be properly managed for success.
Not everyone enjoys change. In fact, most people do not. There is a variety of psychological, social, environmental, and cultural reasons for why people don’t enjoy change, but that’s a moot point –organizations often need to change. Thus, they must be able to manage the fact that people resist change.
To this end, here are six best-practice guidelines that organizations can follow for effective change management.
Change only what’s needed
Change is important to organizations – it ensures they stay current, continue employing best practices, seize opportunities when they present themselves, and succeed in the competitive landscape. However, one of the most effective ways of managing the change process is by regulating the pace of change, – changing only what’s required to succeed.
While this might seem counterintuitive and beyond the control of the individuals setting out to manage the change process, it rings true if you consider the underlying message behind this statement.
The remaining points covered include:
- The single source of the truth
- Public timelines
- Change champions
Read the full post, 6 Ways to Manage Change More Effectively with Your Team, on the Burnie Group’s website.
Anna Engstromer shares a post that identifies what goes wrong with strategy implementation and what needs to be applied to ensure successful adoption.
The Everyday Value of the Right Design in Services
Just because it happens all the time, all over, strategy implementation isn’t easy. It may appear so judging from corporate communication, but it is a special type of team effort that needs energy and effort. The trick is to both carry forth with planned changes and pay attention and adapt.
Change as Part of Life
Change is part of every organization’s life. It is frequent to experience or bear witness of it in any department or work group. It tends to happen through projects and initiatives, and only rarely is the perspective that of the individual working group. Teams and people cope with change, sometimes managing to reflect on their work and craft it into the way they like it, but other times addressing it with less purpose. How people react to change depends a lot on how they are doing. Someone who feels safe, manages their calm, and cares about their work will naturally be more proactive and effective. For many others, change is “dealt with”. The result is a patchwork of intentional and adapted changes, often with great discrepancy between formal and informal roles and structures. This is not necessarily bad. After all, we are creative beings that like to solve problems. But it leaves groups sort of hanging, and I’ve seen it many times that groups either thrive or implode when change is either too fast or not well enough supported. Sadly, the practice to dedicate or engage professional change managers has gone a little bit out of fashion. Fortunately, people with other roles often emerge and act in such roles. I did it many times.
Key points include:
- Why change seems incoherent
- The design process
- How norms play a role
Read the full article, The Value of Continuous Care in Service Design, on engstromer.com
Umbrex is pleased to welcome Wendy Richards with MarTel Advisors. Member of the Board for AMC Natural Drinks, Wendy advises this family-held Spanish corporation on international strategy and leadership development. Beyond the boardroom, she builds team cohesion through executive coaching and change management, serving PE and Venture-backed firms.
An experienced Chief Marketing Officer in the investment industry, Wendy’s clients include Makena Capital Management and Altegris Investments. She led telecoms finance for HSBC in London and the design and roll-out of the first digital mobile networks across Europe for AirTouch/Vodafone based in Brussels. Wendy was honored as Fortune’s “Top 50 Most Powerful Women in Business in Europe”.
A McKinsey and Stanford alumna, she is an avid sailor at home on San Francisco Bay and has sailed her 41-foot sloop across the Med and the Caribbean.
Umbrex is pleased to welcome Ana Freire. Ana Freire has been working as an independent consultant in New York for over three years, supporting Fortune 200 Companies. Ana has been supporting clients tackle change management, operational efficiency and market assessment initiatives. Prior to becoming an independent consultant, Ana worked as a financial analyst at Johnson & Johnson, and then spent almost four years at BCG, having worked on Financial Services, Pharmaceutical and Consumer Goods Industries.
Dan Markovitz shares why COVID-19 provides the opportunity to institute change.
“You’ve heard it countless times before:
‘People don’t like change.’
‘Change is hard.’
‘Change activates people’s lizard brain. They’ll fight you or run away.’
‘People don’t mind changing. They don’t like being changed.’
You hear these complaints so often that you’d think they’re inscribed in the 10 Commandments by now. (They’re not, by the way.)
Sure, there’s plenty of truth in those sayings, but the good news is that right now—in the middle of the Covid-19 outbreak—they’re less relevant than ever. If you want to make a change at your organization, now’s the time to do it.
The habits that people develop are like ruts in a dirt road. Whether you’re driving, biking, or hiking on that road, it’s really tough to get out of the ruts. You get stuck in the well-worn grooves that you or others have formed over the years. Which pant leg do you put on first? Do you brush first and then floss, or floss and then brush? How do you interlace your fingers? Good luck changing any of those habits.
Except when a flood washes out the road and you (and everyone else) is forced to bushwhack across new territory. Everything is thrown into turmoil, and the old habits no longer apply. When the road is gone, so is the rut.
Read the full article, Covid-19 Is The Best Thing To Happen To Your Company. Seriously., on the Markovitz consulting website.
Jesse Jacoby shares a timeless post that explains how leaders can overcome overt and covert resistance to change.
In your role as a leader, you will likely encounter resistance to change at some point from one or more of your own team members. Resistance may come from a variety of sources:
- An individual with a difficult personality
- Someone anxious about impending change
- A person who disagrees with your vision
Resistance is usually demonstrated in one of four ways, each with the potential to create roadblocks for you:
- Lack of Communication – Leaving you out of the loop in terms of key information or not discussing issues openly
- Lack of Support – Foot-dragging on key initiatives you try to implement
- Counterproductive Criticism – Being overly critical of you and your ideas
- Passive Aggressive Behavior – Agreeing to do something, but then not doing anything
The steps to overcome resistance include:
- Being alert to the signs of resistance
- How to gain an understanding of the employee’s perspective
- Defining the positive behaviors you want to see, and be clear about your expectations
- What to do if the resistance becomes habitual
Read the full article, How Leaders Can Manage Team Member Change Resistance, on the Emergent Journal website.