Alistair Hodgett shares key insights on operational improvements (plus a party of emojis) in this article and summarized case study. My consulting training changed how I see how businesses operate, from the smallest coffee shop upwards (it’s not OK to try and engage the staff in a discussion of the operations project you can see, but which for them is their busy workplace!) How do larger companies – and especially those with ‘customer first’ as a fundamental principle – scan…