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Business Process

Business Process

Gregory Borel shares an older but always relevant post on  dysfunctional “operational excellence.” I am sharing this note following the equally astonishing and disastrous experience of awaiting a shipment sent by my Mother from the South of France to London. You will have unfortunately seen a few of those horrors before. The (rather) long and short of it is that I stayed home a full two working days, handled 10 calls with customer services, adding up well above two hours,…
Martin Pergler shares an article on risk management that was recently published in StrategicRiskEurope.com.  Why timing is everything when it comes to effective risk management In the second of our new #ChangingRisk ThinkTank series, Martin Pergler explains why timing is so important when applying risk insights to strategic decision-making. There is much discussion over how institutions should do risk management. In addition to who should be doing it, what is it (risk management… even risk itself) and why it is…
  When building a bicycle for his daughter, Azim Nagree was reminded of the importance of two key components of best practices: process and documentation. Last week, my daughter turned 4 and I found myself, late at night, trying to build her new birthday bike. The task would have been made easier if the instructions were decent, but unfortunately, they were written poorly so I ended up just trying to figure it out myself. What should have been a one…
  C.V. Ramachandran discusses what it takes to institute digital transformation successfully by engaging a holistic approach that provides support for every part of a company’s value chain. Big data, machine learning, connected vehicles, industry 4.0, robotic process automation, blockchain … No matter what industry you are in, you have surely come across these popular buzzwords in recent years. These are the phrases that define digital transformation, a modern industrial revolution that has the potential to dramatically transform companies and…
  David Burnie’s company blog provides a plan for post-merger integration to help ensure a smoother process.   A post-merger integration or PMI is what happens following a merger or acquisition. PMIs are the complex process of combining and rearranging the merged businesses to find efficiencies and create synergies.   Points included in the article:   1: What makes a good PMI plan? 2: An example PMI plan 3: Common mistakes in a Post Merger Integration plan   Read the…
Luiz Zorzella moves beyond the buzzwords to explain how a razor-sharp vision, strategy, and plan inspires buy-in and achieves results.   If your organization is not delivering the results you expected, maybe one factor holding it back is a lack of razor-sharp precision. Most business leaders would benefit from sharpening their strategies: employing more clear language (calling a sword a sword), more accurately defining strategic priorities and objectives. But few actually do it. For example, most financial services companies profess…