David Burnie shares a post from his company blog on how automation in the first step of claims processing can help streamline the process.
The First Notice of Loss (FNOL) – the first step in claims processing – is one of the most crucial customer touchpoints for an insurer. Yet, for most carriers, FNOL continues to be a lengthy, manual, call centre-based service requiring extensive data gathering. This process translates to high operational costs and cycle time and a less than satisfactory customer experience.
Providing a fast, streamlined and transparent claims intake process is no longer aspirational; it is table stakes for customers who expect nothing less from their interactions with all their service providers, including banking, retail, and entertainment.
Luckily for insurers, the intelligent automation landscape has advanced significantly over the last few years, enabling insurers to innovate rapidly and cost-effectively.
Traditionally, the key barriers to change for insurers included long-established processes that rely on legacy systems and a workforce under strain. A transformation roadmap for claims starts with re-imagining the end-to-end customer experience at each stage of the claim. Intelligent automation and artificial intelligence (AI) offer a proven pathway to produce a better claims service while leveraging core legacy systems. Intelligent automation brings systems, both legacy and new, into the process to create a seamless experience.
Key points include:
- Automating FNOL in auto insurance
- Automating FNOL in travel insurance
- Benefits of intelligent automation in insurance
Read the full post, How Automation Can Support First Notice of Loss (FNOL) Reports, on the Burniegroup.com.
In celebration of International Women’s Day, David Burnie’s company hosted a fireside chat in partnership with Bell on empowering women in the technology and automation industry. He shares the video and transcript from the conversation.
The theme for International Women’s Day 2021 is #ChoosetoChallenge. Though the technology and automation industry has come a long way in gender equality, there remains a gender gap three times larger than that in other industries. The World Economic Forum estimates that more than 70% of professionals with artificial intelligence (AI) skills are men.
From challenge comes change, so let’s choose to challenge the gender gap in the technology and automation industry.
Key topics covered in this webinar:
- Why it is important for organizations to promote opportunities for women in automation throughout the career cycle.
- How women in tech and automation can develop a long-term career plan.
- Advice for young women who are considering a career in Automation.
- How young women can find mentors, and how we encourage women to dream bigger.
Watch the video or read the transcript, Challenging the Gender Gap and Empowering Women in Automation, on burniegroup.com.
David Burnie shares an article and video on implementing an automation CoE at SCM Insurance Services.
Insurance organizations like SCM Insurance Services are using automation and AI to streamline administrative processes, drive efficiency, and enhance customer experience.
‘All right, I think we have quorum. Let’s get started. Welcome. My name is Sean Hinton. I am the country leader for UiPath here in Canada, and I’m really excited to have you all join us for a fun conversation with, with a few of my colleagues talking about SCM and the recent hyper automation journey they’ve been on. Before we get going, just a couple of housekeeping rules, the chat functions deactivated. But please use the Q&A function to ask any questions. We’re going to be monitoring that and try to add those questions in as we go along. And we’ll cover as many of them as we can throughout the call. If we run out of time and there are additional questions, we’ll follow up with the answers in subsequent communications. And unlike the NHL games or basketball games, EA Sports did not provide us with a laugh track as we’re going on. So, there will be no other noises other than the four panelists on the screen.
Today, I have some fun colleagues with me. I’ve got Mike from SCM, we’ve got David Burnie from the Burnie Group, and we’ve got Brandon from SortSpoke. We’re gonna have a conversation about the journey that SCM has been on over the last 12 months. But before we get into that: brief intros for everybody. So again, my name is Sean Hinton, I lead the Canadian business for UiPath. We have about 30 employees here in the Canadian market. And UiPath, if you’re unfamiliar, is a leader in the RPA segment, according to Gartner, and a number of other analysts. We provide a platform for hyper automation within your organization starting from discovery all the way to gaining insights from what you’re inputting. I’m going to pass it over to Dave. Mr. Burnie, can you introduce yourself?
Key topics covered include:
- How SCM Insurance Services undertook their intelligent automation journey and built their automation Centre of Excellence
- Recent advances in intelligent automation and document extraction technologies
- Types of processes that can be successfully automated using intelligent automation and savings that can be realized
- Best practices and lessons learned for a successful automation journey
Watch the full video, Transforming Insurance Operations Through Automation and AI, on BurnieGroup.com.
Posted on Jim Price’s company blog is a downloadable white-paper that explores the role of automation in healthcare.
As discussed in Issue One, the future of medicine will be fundamentally reshaped by a fusion of three forces: Genetics, Artificial Intelligence (AI) and automation. The future of interventional and surgical capabilities has not been widely discussed. Demand for these services has risen dramatically in recent years and is forecast to increase significantly in the coming decades. As a result, demand is quickly overtaking supply in surgical and procedural services; however, current payment systems cannot support the labor intensive model. AI, advanced robotics, 5G Internet, 3D printing, miniaturization, and nano technology will eventually fuse together to dramatically automate surgical and procedural services, alleviating the manpower shortage.
Included in this paper are:
- FDA approved AI applications
- Reimagining the future of surgery
- The performance of a pre-op robot
Download the full paper, Automated Medicine: The Future of Healthcare?, on the Progressive Healthcare Inc. website.