Umbrex is pleased to welcome Julie Nelson wih JBN Advisors. A veteran of BCG, McKinsey and PepsiCo, Julie Nelson has deep expertise building Operations strategies to enable growth via efficient, flexible capacity and labor models. She also has extensive experience building productivity plans that deliver competitive cost advantage while supporting strategic initiatives, including automation, digital transformation, and ESG priorities. Combining ten years of consulting with ten years in leadership roles at PepsiCo spanning operations, sales and channel management, Julie brings…

Hari Sripathi shares an article on how Waymo (formerly known as the Google self-driving car project) will monetize and scale their business. Autonomous driving will be huge a beneficiary of the lingering effects of social distancing. Just as with e-Commerce for grocery, telemedicine and video conferencing, the pandemic has lowered one of the biggest, most significant costs for innovative companies – customer education. Customers will now be increasingly supportive of avoiding contact with strangers. Waymo, being the world’s leading consumer…

David Burnie shares an article that explains how contact center automation helps contact centers achieve their goals of improving the customer and employee experience, lowering costs, and optimizing top-line revenue growth. While live chat, email, and contact forms are increasingly popular for customer inquiries, the contact center is still a vital resource for companies. 76% of customers prefer to contact customer service over the phone. In addition, 64% of customers are more satisfied when companies offer real-time responses to their…

Ramesh Subramanian takes a look forward to a future where machine learning is automated. Turns out, quite a lot.  This started with the anxiety shared by some co-workers a while ago that the world will end when robots start making robots. And I just happened to hear about auto-ML, the process of automating machine learning. I started to wonder if data scientists were going the way of the ‘web master’? This was somewhat counter to a recent article I read…

Carlo Palmieri shares ten key insights from a study on consumer interest in self-driving cars. The Internet of Things is a reality and it is going to permeate our daily lives even more in the near future. From Smart Homes to Wearables and Connected Cars, the applications of Internet of Things are rapidly increasing in number. In this context  it is pivotal to understand what customers really think about it and what their attitudes are. I have recently read an…

  David Burnie shares a post from his company blog on how automation in the first step of claims processing can help streamline the process.  The First Notice of Loss (FNOL) – the first step in claims processing – is one of the most crucial customer touchpoints for an insurer. Yet, for most carriers, FNOL continues to be a lengthy, manual, call centre-based service requiring extensive data gathering. This process translates to high operational costs and cycle time and a…

  In celebration of International Women’s Day, David Burnie’s company hosted a fireside chat in partnership with Bell on empowering women in the technology and automation industry. He shares the video and transcript from the conversation. The theme for International Women’s Day 2021 is #ChoosetoChallenge. Though the technology and automation industry has come a long way in gender equality, there remains a gender gap three times larger than that in other industries. The World Economic Forum estimates that more than…

  David Burnie shares an article and video on implementing an automation CoE at SCM Insurance Services.   Insurance organizations like SCM Insurance Services are using automation and AI to streamline administrative processes, drive efficiency, and enhance customer experience. ‘All right, I think we have quorum. Let’s get started. Welcome. My name is Sean Hinton. I am the country leader for UiPath here in Canada, and I’m really excited to have you all join us for a fun conversation with,…

  Posted on Jim Price’s company blog is a downloadable white-paper that explores the role of automation in healthcare. As discussed in Issue One, the future of medicine will be fundamentally reshaped by a fusion of three forces: Genetics, Artificial Intelligence (AI) and automation. The future of interventional and surgical capabilities has not been widely discussed. Demand for these services has risen dramatically in recent years and is forecast to increase significantly in the coming decades. As a result, demand…