Carlos Castelan shares an article that looks forward at how omnichannel fulfillment continues to be an imperative for retailers.  Omnichannel fulfillment remains an imperative  for retailers that are aiming to pick up market share in the coming years. Much has been made of consumers’ return to in-person shopping post-pandemic, but digital sales remain higher across retail than had been projected prior to 2020.   Delivering a consistent digital customer experience is critical for retailers to increase market share in a competitive…

Carlos Castelan shares a company post on greed and fear and how retailers can leverage both to step into a winning position.   Many of you have likely heard legendary investor Warren Buffett’s old adage about investing: “Be fearful when others are greedy and be greedy when others are fearful.” It is a saying that is easy to cite but more challenging in practice when the market is fearful, like it has been the last couple of months. In these instances,…

Carlos Castelan shares the three key takeaways from the first day of Shoptalk 2022; an event that forecasts what’s hot and what’s not in the world of retail.  Greetings to you all from sunny Las Vegas, Nevada, where we’re back at Shoptalk after a two-year COVID hiatus, along with 10,000 other people just as excited as we are to be back in person. As in prior years – and with Groceryshop last Fall – we aim to provide you with…

Carlos Castelan shares a report on the post-COVID impact on high-traffic malls. Malls in the U.S. continue to experience closures in the wake of the pandemic and changing customer behavior. The Background: Walkthrough of “Mall of America” located in Bloomington, Minnesota Goal to understand changing customer experience in leading malls and how stores are changing amidst the current landscape Observations supplemented by insights from company websites and publicly available information Key points include: Mall vacancies and tenant turnover continues post-pandemic…

Carlos Castelan provides key steps that can be taken to improve disconnects and find opportunities throughout times of change and functional issues.  In today’s world where change is one of the only constants, we often hear of companies undergoing a transformation to reinvent themselves and revitalize their customer offerings. This is a natural function of the organizational life cycle where companies grow and organize in a variety of ways along the way, including around services or products. However, in focusing…

  Carlos Castelan’s company shares an article on how to find the right remote employees and how to manage them.  Managing a business takes a lot of ingenuity and drive, no matter what kind of industry you’re in. And the COVID-19 pandemic has only added to that, which is why it’s crucial that your business takes a critical look at your needs (both current future) to help keep things afloat. While smaller businesses often rely on government programs like SBA…

  Discover practical inventory management tips that can help your business grow in this post on Carlos Castelan’s company blog.  For any products-based business, it’s hard to overstate the importance of inventory management. Not only does effective inventory management help you to evaluate the state of your business and reveal various roadblocks to your success, but it also helps you to keep operations running smoothly and ensure that your customers stay happy. And when your business is growing quickly, it…

  Carlos Castelan’s company blog provides five questions to help you think about and prepare for the future post COVID-19. To say that 2020 has been a challenging year for everyone is an understatement. The last six months have brought an enormity of difficulties and change to both the world of retail and the global population. While we don’t have the fabled Sports Almanac to identify future results, we wanted to share five questions that we have used with our…

  The Internet of Things has caused much disruption in the retail industry where only the most agile and innovative survive and thrive. Carlos Castelan’s company blog explains how to transform or build businesses to match customer expectations. There’s a great line courtesy of Albert Einstein where he was quoted as saying, ‘If I had an hour to solve a problem and my life depended on the solution, I would spend the first 55 minutes determining the proper question to…

  Carlos Castelan shares how to improve the customer experience and team collaboration. In today’s world where change is one of the only constants, we often hear of companies undergoing a transformation to reinvent themselves and revitalize their customer offerings. This is a natural function of the organizational life cycle where companies grow and organize in a variety of ways along the way, including around services or products. However, in focusing on efficiency and processes to enable scale, organizations lose…