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Mark Ledden shares a podcast where he is interviewed on how to change problematic behavior.  Mike Merrill:  Hi, I’m Mike Merrill. And I’m here with Kenning partner, Mark. Ledden.  Mark Ledden: Mike. Good to talk to you today. Mike: Today we’re talking about four steps for changing problematic behaviors. Do you want to describe what you mean by problematic behaviors?  Mark:  Yeah, we’ve all got these, right. You can call it a habit. You could call it a reflexive tendency,…
Mark Ledden shares the first installment of this three-part series of articles describing Kenning’s 3D Culture Process. To help our clients get smarter and more intentional about their cultures, we’ve developed a proprietary methodology called 3D Culture. It’s a robust yet efficient 3-step process (Diagnose, Design, and Develop) for evaluating the current state of a client’s culture and prescribing a set of actions, as necessary, aimed at (re)building a healthy culture while ensuring optimal integration with the organization’s vision, mission,…
Mark Ledden shares a company post that can help develop a strategy to drive culture change.  This is the final installment of a three-part series of articles describing Kenning’s 3D Culture process, which focuses on the Development phase of the process. In the previous two articles we described the Diagnose and Design phases (the first two “D’s” of the 3D process), and made the case that, while culture “happens” in any organization organically (sometimes for better, sometimes for worse), culture…
Mark Ledden shares an article that explains why self-orientation is the most important component of trust.  The math of David Maister’s Trust Equation[1] is designed to make a simple point: of the four components of trust, self-orientation is the most important. His argument makes a certain intuitive sense. If I think you are all about getting what is best for you and not at all concerned with what is best for me, I am not likely to trust you no…
Mark Ledden gets to grips with problematic behavior and how to deal with it, and he shares these insights in this post.  While Kenning coaches do sometimes help our clients learn how to invent and adopt entirely new behavior patterns, we often are asked to help our clients bring behaviors they already exhibit in one context to a different context.  As Ishan (name changed), an SVP I recently worked with, put it, “My boss, the CIO, tells me I need…
As advances in technology improve processes and operations, business leaders must still deal with the prevalent issue of human behavior, especially when it is problematic and recurring. Mark Ledden shares four key steps that can change the negative habits towards the positive. While Kenning coaches do sometimes help our clients learn how to invent and adopt entirely new behavior patterns, we often are asked to help our clients bring behaviors they already exhibit in one context to a different context. …
  Mark Ledden shares an article from his company blog on leadership and action in diversity, equity, and inclusion within the organization. This past year has caused tectonic cultural shifts. The same is certainly true within organizations. With the pandemic, many organizations have jumped feet first into remote working, flexible work schedules, and new ways of engaging their teams. At the same time, virtually every organization we’re aware of is seeking to respond to the calls for justice and equity…