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Stephen Wunker shares an article that explores team alignment and employee management as the new remote and hybrid work options become an expected norm in the business world.  With remote and hybrid work options apparently here to stay, how are companies balancing their employees’ desires for greater autonomy with the need to maintain cohesion and alignment? A growing number are turning to OKR software, a tool for managing the increasingly popular ‘Objectives and Key Results’ goal-setting framework. It’s no coincidence,…
Stephen Wunker shares a paper he co-wrote with Charlotte Desprat, and Jennifer Law that identifies five key principles learned during COVID to improve innovation strength. We are all innovators now. As the pandemic slowly wanes, we can look back on the last year and a half knowing that we have discovered innovation muscles that we didn’t know we had. We needed to innovate in order to cope with the upheaval in our personal lives, as well as for businesses to…
Stephen Wunker shares an article that explores the lessons learned from Fidelity’s move into Fintech. Fidelity Investments, with more than $4 trillion in assets under management, is one of the world’s largest financial services firms. But the firm isn’t content with its current status. This privately-owned company founded in 1946, is seeking new markets that will power growth over the long-term. But how? ​One key mechanism is Fidelity Labs, formed more than a decade ago to enable the company to…
Stephen Wunker shares an older but relevant and interesting post published in Forbes that identifies lessons to be learned when investing in emerging markets. Largely due to the huge corruption cover-up unearthed by the New York Times, Wal-Mart and Wal-Mart de Mexico have lost over $20 billion in value over the past two days.  That’s an expensive lesson about the perils of corruption in emerging markets.  Yet these countries offer tremendous growth prospects, and corruption may be ingrained into everyday…
  How do you inspire creative thinking in your team without engaging the muse or adopting questionable practices? Stephen Wunker provides six practical steps that won’t break the law but will help break through constraints of the mind. How do I get my team to show creative thinking?” Under normal circumstances, many executives we work with routinely face this challenge. But with the pandemic transforming the way we do business, bold thinking has turned into a necessity. Several obstacles block…
  Stephen Wunker shares a post that identifies how the pandemic has presented aggressive businesses with an opportunity, and why the key to success lies in customer service.  ‘Consumers don’t trust real estate agents,’ says Jimmy Mackin, whose business is selling software to…real estate agents. He continues, “There are minimal requirements to become a licensed real estate agent. The industry tends to attract the get-rich-quick crowd.” How could someone with such a dire assessment of an industry make his living…
  Stephen Wunker provides a concise post that identifies four steps that can help build strategies to expand into new markets. Market expansion is a goal many executives share, and rightly so. Expanding into new markets is not only a revenue driver but also a way to escape familiar competitive dynamics. It has powered giant success stories, such as Netflix’s entry into video streaming and then content production. Moreover, you don’t need to be a Silicon Valley wunderkind company to…
  Stephen Wunker shares a few key tips to help develop a customer experience strategy that is effective during times of crisis If the customer experience for your company hasn’t changed in the past year, you are unusual. In industry after industry, from consumer goods to B2B technology, the distancing, fear, and economic turbulence caused by the coronavirus are affecting the sales process, customer selection criteria, the way products and services are consumed, and even what customer service means. Designing…
  Stephen Wunker has published an article on costovation and how it is creating an agricultural revolution in Africa.  In Africa, there is a product which smallholder farms urgently need, yet which few understand or think they can afford: insurance. Droughts, pests, floods, and other natural maladies can devastate a crop for the year and put farmers – as well as whole communities – at great risk of extreme hardship. Yet, with few exceptions, the idea of paying a premium…
  In this article for Forbes, Stephen Wunker reveals how this small business led the charge in innovation, safety, and customer service during the height of the pandemic. You might not think of an auto body shop as a hotbed of business innovation – but you’d be quite mistaken. Consider the story of one small chain that shows how businesses can go on offense during the coronavirus pandemic, seizing the initiative to remake customer experience, business relationships, and competitive position….
  Forbes published an article from Stephen Wunker that explores how we can leverage lessons learned from COVID-19 to develop, improve, and use scenario planning.  Leading up to 2020, executives were already grappling with rising disruptive technologies, changing business models, and rivals emerging from unexpected places. Throw in a global pandemic, and the future seems about as predictable as a game of Rock, Paper, Scissors with a hundred hands. While some were poised to respond to the turbulence that coronavirus…
  Stephen Wunker explores the emotional connection in marketing and how this connection can be applied to Jobs to be Done to lay out pathways for creating targeted, meaningful, and relevant innovations. The modern Mini Cooper—offered in a variety of eye-popping colors—burst onto the scene in 2001 as a chic version of an old British classic. It quickly became a fixture in trendy urban neighborhoods around the globe. Today, nearly twenty years later, the car still hasn’t lost its freshness:…