Anna Engstromer explains how to render Business Process Outsourcing (BPO) sourcing less complex, by engaging and participating in the process. Complex Nature Outsourcing and Offshoring. Business Process Outsourcing. Managed Services. These terms mean to move service capability out of an organization, relying on it to work and be more effective while done by others, elsewhere. Sourcing of such services is clearly complex: you need to define the right service, process, organization and governance; you want to leverage the vendor to…

In this article, Anna Engstromer explains how applying consulting practices to organizations can improve operational performance.  Much value of consulting can be de-coded and applied in organizations, limiting the need to actually hire them and – hopefully – rendering work more challenging and rewarding. I’ve served four dozen clients on almost the same number of topics, over a dozen years, across a dozen countries. Apart from a few basic trainings, I wasn’t really taught how to do it, but learned…

Anna Engstromer shares an article on service design with key points to help get it right. Just because it happens all the time, all over, strategy implementation isn’t easy. It may appear so judging from corporate communication, but it is a special type of team effort that needs energy and effort. The trick is to both carry forth with planned changes and pay attention and adapt. Change as Part of Life Change is part of every organization’s life. It is…

  If you have difficulty describing what it is you do to clients, Anna Engstromer’s post will help clarify and communicate the value and benefits of your services.  Much value of consulting can be decoded and applied in organizations, limiting the need to actually hire them and – hopefully – rendering work more challenging and rewarding. I’ve served perhaps four dozen clients on almost the same number of topics, over a dozen years, across a dozen countries. Apart from a…

  Anna Engstromer shares an article on the management of external services, specifically, BPO transactions. Consequences of poorly managed services are like chronic diseases: spreading its consequences little-at-a-time over vast areas – like customer service, availability, performance and speed of delivery – slowly building awareness for the problem but not considered as such until something breaks, or stops. Temporal Focus Much of any organization’s cost is external. How significant it is and how it breaks down by categories vary across…

  Anna Engstromer shares a post that identifies what goes wrong with strategy implementation and what needs to be applied to ensure successful adoption. The Everyday Value of the Right Design in Services Just because it happens all the time, all over, strategy implementation isn’t easy. It may appear so judging from corporate communication, but it is a special type of team effort that needs energy and effort. The trick is to both carry forth with planned changes and pay…

Umbrex is pleased to welcome Anna Engströmer with Anna Engströmer GmbH. Anna is Swedish, has worked across Europe and lives in Switzerland. She worked 2006-2011 in McKinsey in Italy, in the Business Technology Office and the Operations Practice. She was a manager at Zurich Insurance (Finance and Sourcing) and at UBS (Vendor Governance). She works independently for clients in Switzerland and Europe. She has vast experience in service design, strategic sourcing, vendor governance and financial performance management. She is fascinated…