What Digital Transformation Can Do for Your Business

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Barry Horwitz shares a recent post on digital transformation in business, and how it can provide a clearer understanding of business wants and needs — both internally and customer-facing.

In a recent webinar, Harvard Business School professor Joe Fuller (author of Managing the Future of Work) shared this mouthful: More work will be more digital more often… soon.

What does that mean? Well, what it does NOT mean is that companies should simply do remotely or digitally what they have always done before.

“Digitizing” something that was conceived decades ago is not transformation. This is like how the first cars were called “horseless carriages” (and looked exactly like a horse-drawn carriage minus the horse) and the first attempts at “digital newspapers” were simply PDFs of the printed paper attached to an email.

No. What Fuller and others are saying is that it’s time to consider new combinations and envision a novel, better approach. Not only can this protect your business from getting left behind, it has the potential to open doors that might have otherwise remained closed.

Some examples worth chewing on…

Higher Education. Mid-semester (the first full semester under COVID conditions), many schools are still struggling to figure out the best way to proctor remote exams. One option is software that monitors — Big Brother style — a student’s every move during a test; a bad combination of intimidating and creepy. Maybe it’s time to rethink our approach to learning assessment, in ways other than through closed-book exams.

Supported Living for Consumers With Intellectual and Developmental Disabilities (I/DD). Rich Johnson, CEO of Ohio-based ViaQuest, envisions a future for I/DD services that is virtual, hybrid, and home-based, enabling consumers with I/DD to live with families and friends, instead of in 24-hour-staffed group homes.

 

Key areas of digital transformation include:

  • Higher education
  • Retail
  • B2B sales

 

Read the full article, Digital Transformation Is Coming For Your Business, on the Horwitz and Company website.