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David Burnie shares a company post that identifies the key components of an efficient Workforce Management program.

Workforce Management (WFM) is a fairly common word in the world of consulting and business. Encompassing a variety of topics and features, WFM is generally associated with the process and organizational behaviour change around maximizing the performance level of staff.

Top organizations take Workforce Management to the next level by encompassing a full circle approach. Listed below are the main components of an efficient and fully structured Workforce Management program for any company of any size.

Data Collection & Process Definition

Organizational data is found everywhere, however, finding the right data is often hidden. Implementing a successful workforce management program begins by finding the right data within an organization. Through detailed cataloging, defining business processes, and collecting data on an ongoing basis, workforce management provides organizations with up to date findings.

Coaching & Staff Development

In today’s workforce, it is essential for management to identify and develop employee’s skillset to meet the needs of a growing business. By understanding an organization’s current and future staffing needs, Workforce Management aims to create a dynamic workforce that produces high performing staff armed with cross-functional skills. This proven approach helps management harvest the true potential of their employees in a sustainable manner, producing long-term results.

Forecasting & Planning

Experience has proven that management often struggle to identify expected work or capacity beyond a one month time frame. Without adequate forecasting and planning abilities, organizations often either waste valuable resources or fail to meet SLA’s.  By leveraging industry best practices and equipped with reliable algorithms, Workforce Management helps senior leaders predict and anticipate change in demand and provide tools for resource management. Whether it’s busy season, or slow season, having a strong grasp on future needs and the resources available is essential to remain competitive in today’s demanding business landscape. Through successful forecasting and planning abilities, businesses can realize tremendous cost savings that extend to the bottom line.

 

Key points include:

• Developing employee skillsets
• Reliable algorithms
• Informed decision making

Read the full article, The full circle approach to Workforce Management, on BurnieGroup.com.