Susan Drumm identifies how conflict can achieve greater results when it grows from cognitive diversity and provides a few factors that can help you build a cognitively diverse team.
When you imagine an incredibly effective, successful team meeting, what does it look like?
For some people, it looks like this: One person talking while everyone nods. Someone is taking notes while muttering, ‘Yes, I think so too!’ The leader wraps the meeting by asking, ‘So we’re all in agreement?’ And everyone cheers, ‘Yes!’
Now, I love a smoothly run meeting as much as the next person, but I also know you do not want a completely conflict-free team. It’s not good for your company (or your clients or margins) to be staffed exclusively by people who share the same worldview, the same personality type, or the same approach to business.
In fact, every company would benefit from hiring for cognitive diversity — even if it creates conflict.
Why? Because the conflict that arises from cognitive diversity is good conflict.
It’s conflict that results in better products, happier customers, more effective systems, and fewer missteps.
Points covered in this article include:
-What cognitive diversity is
-Types of conflict that arise from cognitive diversity
-How to make sure you have a cognitively diverse team
Read the full article, Why You Need Cognitive Diversity on Your Team – Even if it Leads to Conflict, on the Meritage website.