Robyn Bolton shares five techniques that can help you understand your toughest customers in this post recently published on Forbes.
Let’s be honest, we love talking to people who just ‘get’ us. I believe this is because we often must hold a number of conversations with people who don’t ‘get’ us.
In business, the people who don’t understand us are the ones we desperately need: Our customers. Many might not understand why your products or services cost so much, why your offerings are so complicated or why they should choose your service over a competitor’s.
Points covered in this article include:
-How to open the conversation
-How to learn from customers
-How to ask the right questions
-How to share your opinions
-Knowing your limits
Read the full article, Five Techniques To Help You Understand Even Your Toughest Customers, on Forbes.