Carlos Castelan shares how to improve the customer experience and team collaboration.
In today’s world where change is one of the only constants, we often hear of companies undergoing a transformation to reinvent themselves and revitalize their customer offerings. This is a natural function of the organizational life cycle where companies grow and organize in a variety of ways along the way, including around services or products. However, in focusing on efficiency and processes to enable scale, organizations lose some measure of tight collaboration and team agility that comes from regular innovation. So, how can companies avoid having to regularly undergo transformations? One way successful businesses do this is through the identification of gaps in team collaboration through a Customer Correction tool that allows teams to find opportunities and cooperate to improve where disconnects may be occurring and resolve issues before they impact customers.
Points covered include:
- How to facilitate team conversation
- How to get ahead of functional issues
Read the full article, Leveraging Your Company’s Greatest Asset to Improve the Customer Experience, on the Navio Group website.