Applying Structure to Problem Solving

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Davide Gronchi provides two simple tools that can help collect answers to powerful questions.

Advanced analytics and machine learning are some of the ready-to-use technologies that help discover correlations and drive conclusions out of complex data sets that often describe our business and production processes. This is very helpful to take decisions aiming to prevent something unwanted to happen e.g., set process parameter to X in order to obtain product spec within tolerance.

There are many other opportunities to eliminate “waste” out of business processes that don’t require complex tools and data scientist skills but “just” common sense and good leadership. Solving problems should always start with a clear definition of “what is the problem?” Often we mix up the symptoms with the root causes, by doing so we look for solutions to the symptoms but don’t eliminate the root cause. Guess what? The problem will be back very soon…

Following a structured problem-solving approach is not difficult but requires discipline and asking the right questions, what we call “powerful questions“. These are questions that make people thinking, typically open questions that require an articulated answer, not just a binary yes/no.

Asking powerful questions should be one of the core skills of good leaders: not solving problems themselves but helping their teams to do so. I believe many have forgotten this and risk to lead teams in endless problem solving rounds without sustainable and substantial results.

 

Included in this article:

  • Fishbone diagram
  • Pareto chart

 

Read the full article, The Simple Art of Problem Solving, on the Growing Operations Advisors website.